Digital Support Specialist - Inpatient - Community Hospital East/Hybrid

Community Health Network•Indianapolis, IN

62d•Hybrid

About The Position

The Digital Support Specialist is a dual-function expert in end-user training and clinical/non-clinical application support, with a strong focus on Epic systems. This role delivers high-quality technical training, provides hands-on support, and ensures seamless adoption and optimization of applications across diverse care settings. The specialist collaborates with IT, training, and operational teams to drive effective application use and workflow integration.

Requirements

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
Bachelor's Degree is required.
A combination of education and experience may be considered in lieu of a degree.
Minimum of two (2) years of healthcare and/or relevant IT training experience required.
Strong instructional and presentation skills.
Deep understanding of clinical workflows.
Effective troubleshooting and communication abilities.
Passion for continuous learning and improvement.

Responsibilities

Deliver virtual coaching and real-time support to end users.
Lead onsite training events
Analyze system data to identify optimization opportunities.
Document and share caregiver feedback for continuous improvement.
Partner with Principal and Technical Trainers to ensure content accuracy.
Observe workflows and suggest curriculum updates.
Test and validate lesson plans in training environments.
Identify and report build/workflow inconsistencies.
Credential in multiple Epic applications as needed.
Provide at-the-elbow support during go-lives, upgrades, and rounding.
Offer workflow enhancement and general IT support.
Facilitate engaging classroom and virtual training sessions.
Prepare materials and follow standard operating procedures.
Foster a collaborative learning environment and adapt teaching methods to learner needs.