Harley-Davidson-posted 7 months ago
$37,800 - $56,800/Yr
Full-time • Entry Level
Onsite
Transportation Equipment Manufacturing

At Harley-Davidson, we are building more than machines. It's our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be. This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that's sufficient for completing their job remotely.

  • Interact professionally with a variety of stakeholders via various communication mediums (written and/or verbal).
  • Work with stakeholders to promptly and accurately resolve problems and identify and communicate trends.
  • Continually meet or exceed minimum pre-established metrics for customer service quality as monitored on a weekly, monthly, and yearly basis.
  • Work with multiple internal stakeholders to access available information, conduct research or gather data to solve complex customer inquiries and problems.
  • Demonstrate and continuously improve knowledge of all Vehicle, Parts & Accessories, General Merchandise, and other Harley-Davidson programs and procedures.
  • Participate in a self-directed work team and hold self and team members accountable to team determined guidelines, rules, and policies in a constructive manner.
  • Engage with our customers and dealership personnel to assist them with questions and concerns they may have regarding our digital technology.
  • Provide technical support to customers and dealers for our digital products.
  • Build brand advocates by engaging with consumers in a positive manner.
  • Work with team members to solve problems that may not have an established resolution method.
  • High School Diploma or Equivalent Required.
  • Typically requires a minimum of 2 years of related experience.
  • Experience in technical customer service/account management, wholesale customer relationship management, call center, or order system management.
  • Demonstrated ability to effectively communicate, influence and resolve issues using various methods (telephone, email, face-to-face, etc.).
  • Ability to work with team members to solve problems that may not have an established resolution method.
  • Demonstrated ability to work with minimal supervision.
  • Annual bonus programs
  • Health insurance benefits
  • 401k program
  • Onsite fitness centers
  • Employee stores
  • Employee discounts on products and accessories
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