About the position
The Oracle Technical Support Analyst will have strong Oracle EBS support experience. This person will debug, troubleshoot and support software application throughout project life cycles within the IT architecture. The Oracle Technical Support Analyst will work with IT Leads, Business users and Procurement team members to understand and evaluate functional requirement, issues and debug, troubleshoot the issues, solutions, testing and support eBusiness support/implementation/upgrades. This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership.
Responsibilities
- Involved in resolving day to day tickets/user issues for the smooth functioning of business.
- Planning/maintain to test the data information system and documentation.
- Strong experience in research, troubleshoot, benchmark testing, debugging, program design, coding, and documentation under general supervision.
- Develop efficient methods to reuse existing components.
- Applies thorough technical knowledge and understanding of business applications required to facilitate the development of supporting knowledge architecture and standards.
- Collaborate with cross-functional teams to determine business requirements.
- Possess expertise in process and data modeling, architecture development and IT planning methodologies, as well as extensive knowledge of enterprise business and decision-making processes.
- Strong team skills to gain credibility with business users, stakeholders, and must possess the ability to work with other IT team members to ensure solid cross-functional decisions are made by the team.
- Design, execute, assess, and troubleshoot software programs and applications.
- Provides support in configuration, coding, developing, and documenting software specifications throughout the project life cycle.
- Prepare Oracle Functional Testing documents and Unit test documents for the related areas.
- Performs other duties as assigned.
Requirements
- Level 1: A University Hire with 1-2 years of experience or 5-6 years of relevant work experience.
- Level 2: Requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience.
- Techno Functional experience in using Oracle eBusiness applications, strong understanding in Oracle 'Procure to Pay' process and experience in Supporting for the following modules: Purchasing, Procurement, Sourcing, iSupplier, Inventory and Order Management.
- Good working L1 Technical Support experience with CEMLI and should have done handful of Oracle EBS Application.
- Perceived internally and externally as technically/techno functional knowledgeable in the specific modules assigned.
- Demonstrates ability to teach others the techno Functional and other skills needed to achieve results at the optimum level of performance.
- Knowledge/experience in working with Oracle-on-Oracle Standard issues (SR).
- Should be able to handle Support issues independently with minimum supervision.
- Knowledge/experience in research/troubleshoot/debug the issues in PL/SQL Packages.
- Experience in the following tools: SQL, PL/SQL, Performance Tuning, Oracle Workflow, AME, XML Publisher and WebADI.
- Knowledge in Oracle Application Technical Architecture.
- Experience in Testing Documentation.
- Integration knowledge with Oracle EBS preferred.
- Oracle Apex, OAF Technical knowledge preferred.
- Data Lake knowledge preferred.
