Digital Success Intern (Summer 2026)

Okta • Bellevue, WA

14h

About The Position

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Internship: The Digital Success team helps Okta customers of all sizes adopt our platform and maximize their investment. We bridge the gap between customer pain points and tangible value, guiding companies from onboarding to a successful renewal. As a Digital Success Intern focusing on Automated Field Insights, you will play a pivotal role in our ability to scale value realization by leveraging cutting-edge automation and AI to deliver insights at scale. Throughout your internship, you will contribute to high-impact projects leveraged by our customer-facing teams, directly influencing how our customers perceive value.

Requirements

• Education: Rising senior pursuing a Bachelor’s degree or higher (Business, Marketing, Data Science, or Communications preferred). Graduating Dec 2026 or Spring 2027
• Analytical Mindset: You enjoy "connecting the dots" between raw data and customer stories, and have a high level of attention to detail.
• Technical Curiosity: A genuine interest in Identity Security and the intersection of AI and Customer Success.
• Collaboration: Proven ability to work across teams like Marketing, Product, and Operations.
• Communication: Strong copywriting skills with an eye for design consistency and brand voice.

Nice To Haves

• Familiarity with Data Visualization and Customer Success Software (e.g. Matik, Gong, Gainsight, Pendo, or Tableau).

Responsibilities

• Content Audit & Optimization: Lead the end-to-end audit of our automated presentation decks. You’ll ensure content is current, on-brand, and consistent across our decks and Highspot, collaborating cross-functionally to maintain a "single source of truth" while identifying ways to better use AI to maintain content over time.
• Customer Sentiment & Gong Analysis: Dive deep into Gong data to analyze customer calls. You will identify emerging business goals (specifically around AI adoption), uncover recurring themes, and compare these insights against our current Matik content to recommend high-impact updates.
• AI Functionality Deep-Dive: Act as the team’s "AI Scout" by exploring Platform AI capabilities. You will evaluate and build internal use cases for AI Insights, AI Query Builder, and email to streamline our digital success motion.
• Strategic Execution: Identify iterative improvements for existing programs based on product usage data and feedback from the broader Customer Success organization.
• Stakeholder Presentation: Conclude your internship by presenting your findings, AI recommendations, and project impact to Okta leadership and key stakeholders.

What This Job Offers

• Career Level: Intern
• Number of Employees: 1,001-5,000 employees