Digital Strategy Manager, YORK Chiller Access Manager (Hybrid)

Johnson Controls

88d • $86,000 - $115,000

About The Position

Build your best future with the Johson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. On the Digitalization & Service Enablement team, you will help increase customer satisfaction and trust in Johnson Controls through management of a digital platform and have growth opportunities in the areas of process management and data utilization.

Requirements

• Bachelor’s or master’s degree in a relevant field (business, marketing, engineering, Information Technology, Data Analysis, etc.) or equivalent experience.
• Minimum of 3 years’ experience in strategy, product, or application management.
• Good communication skills (both verbal and written) to be clear, concise, and compelling while working with customers and employees.
• Organizational skills utilizing web-based collaboration tools such as Microsoft Teams with shared files and folders.

Nice To Haves

• Demonstrates an ability to learn quickly and independently with strong problem-solving skills.
• Previous experience in HVAC/chillers is preferred.
• Experience with business-based systems, such as Oracle, is preferred.
• Familiarity with data visualization software such as Tableau or Power BI.
• Experience in managing a team and working across multiple business units/functions.

Responsibilities

• Own the Chiller Access Manager feature deployed on numerous chiller products.
• Act as the feature champion and be accountable for virtually all aspects of the feature.
• Manage development and sustaining IT resources.
• Coordinate with local sales and service branches.
• Collaborate with the marketing team on content.
• Implement process improvements for the global engineering and manufacturing teams.
• Conduct data analysis and development.
• Maintain the overall Chiller Access Manager roadmap and prioritize execution based on customer feedback, sales input, and competitive benchmarks.
• Review and develop regular data reports and/or dashboards to assess potential issues in Chiller Access Manager.
• Develop and maintain standard, customer-centric Key Performance Indicator (KPI) reporting.
• Maintain regular communication with IT support and development teams to address open issues and prioritize an enhancement roadmap.
• Develop marketing and data-focused initiatives to leverage Chiller Access Manager data for service, warranty, or other related business units.
• Help with launch and training material as Chiller Access Manager is developed for additional products.
• Support sales and service with customer calls as needed.

Benefits

• Comprehensive benefits package including 401k, Medical, Dental and Vision care – available day one.
• Competitive Pay.
• Paid vacation, holidays, and sick time.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees