Digital Strategy Manager, Community Financial Institutions

NCR

317d

About The Position

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes. We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels. Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step. The Digital Strategy Manager is responsible for establishing and maintaining relationships with executive level decision makers in NCR Digital Insight's top tier clients, building true partnerships for the specific purpose of contractual continuity and increasing revenue generation through the sale of additional products and services. The Digital Strategy Manager will be assigned a territory comprised of approximately 12-15 NCR Digital Insight clients. A revenue quota is assigned to each territory. The accounts in this territory are in the Midwest to Southeast-US.

Requirements

• Bachelor's degree or equivalent experience.
• 5 years' experience in the financial services industry or technology software industry in a sales and/or account management role with demonstrated revenue quota achievement.
• Superior communication skills up to the C level with ability to facilitate establishing executive level relationships with clients.
• Prior experience in banking or credit union space - either as a practitioner or vendor to the industry.
• Well versed in consultative, solutions-based selling.
• Experience with relationship management or sales, including strong business acumen, strategic planning skills, and operations/escalation management.
• Excellent organizational skills to manage multiple simultaneous projects in multiple customers.
• General working knowledge of Microsoft applications - Word, Excel, Outlook, PowerPoint, and CRM tools.
• Demonstrated ability to work independently from remote locations.
• SaaS/PaaS Software Solution selling experience.

Responsibilities

• Running a business measured by revenue - with revenue retention and growth goals achieved through marketing programs, add on business and collaboration with clients to drive innovation plans against strategy.
• Engaging in a consultative engagement style critical to success in this position.
• Conducting quarterly meetings onsite to review current programs and analyze current business processes to secure multiple product relationships to enhance renewal chances.
• Educating clients on the business benefits of NCR Digital Insight's products and services.
• Preparing proposals and presentations for specific recommendations for programs, services, and products.
• Generating revenue in assigned accounts by securing sales of add-on products deemed as strategic products and managing strategies to improve end user adoption and bill pay penetration.
• Negotiating pricing on renewals, products, and services both internally and externally.
• Maintaining expertise on NCR Digital Insight's products and services through participation in training programs and self-education.
• Serving as the primary point of contact for the client while coordinating NCR Digital Insight resources required to service the clients and deliver products.
• Attending conferences as required to network and establish relationships.
• Representing NCR Digital Insight at trade shows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree