Digital Strategy and Process Optimization Lead

AT&T•Dallas, TX

8h•Onsite

About The Position

Overall Purpose: Drive digital customer growth across AT&T's consumer and business digital ecosystem by transforming digital delivery processes, enhancing customer experiences, and optimizing workflow efficiency.

Requirements

Bachelor’s degree (BS/BA) preferred.
5+ years of related experience in digital strategy, process improvement, or eCommerce.
Certification in process improvement methodologies (Lean, Six Sigma, BPMN) and change management frameworks (Prosci ADKAR, Kotter) is desirable.
Proven track record of leading process transformation in complex environments.
Strong project management skills (PMP, Agile/Scrum certifications a plus).
Data-driven mindset with the ability to analyze KPIs for process impact.
Experience in developing training, documentation, and feedback mechanisms.

Responsibilities

Map and diagnose current-state workflows for digital delivery, documenting handoffs, decision points, and control requirements.
Design future-state processes and standards (BPMN/process maps, SOPs, RACI, intake-to-release workflows) that align to digital strategy and operational goals.
Identify bottlenecks and failure points through qualitative feedback and quantitative analysis.
Lead cross-functional workshops and alignment sessions to gather requirements and secure buy-in.
Drive process optimization initiatives reducing friction in approvals, dependencies, and handoffs.
Enable automation and tooling improvements to standardize execution and reduce manual effort.
Execute change management for new processes, including communications, training, documentation, and feedback loops to ensure adoption and sustained performance.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone