Digital Solutions Lead- Vice President

JPMorgan Chase • Columbus, OH

80d

About The Position

Guiding automation, elevating digital learning and inspiring innovation is at the heart of this impactful learning role. This is a great opportunity to lead by example and unlock your leadership potential. As a Digital Solutions Automation & Quality Leader in Learning and Development, you will enhance global learning operations through automation and quality strategies. You will work with teams to improve efficiency, manage digital tools, and lead initiatives for continuous improvement. This position is vital for empowering partners and ensuring our learning solutions are effective and scalable. By using emerging technologies, you'll help create a transformative learning environment that promotes continuous improvement in digital learning.

Requirements

• Previous experience leading technology / automation specialists, with a proven ability to mentor teams, resolve system conflicts, and drive scalable solutions in digital learning environments.
• Bachelor's degree in Digital automation tools, Accessibility tools, Learning Technologies or Quality Controls.
• Working knowledge of HCM Learn functionality, Git/Bitbucket, IntelliJ, Cucumber/Gherkins, Jira, JDK, Maven, and AI tools such as LLMs (ChatGPT).
• 8 years of experience running & troubleshooting production environment BOT automation in an operational team required.
• Strong project management skills demonstrated by balancing multiple projects through agility, quality, controls / risk management, scalability, MVP task completion and business impact of deliverables.
• Ability to build effective partnerships, openness to multiple perspectives, and ability to work both independently and collaboratively to achieve outcomes.
• Ability to lead, identify, learn, and troubleshoot new tools, platforms, and production processes.

Nice To Haves

• Experience researching, evaluating, and prototyping emerging technologies/approaches and consult on potential application in learning (BOT automation, AI, Jira, Oracle HCM, & VR, AR, XR applications).
• Strong knowledge of tableau reporting tools, reporting design techniques, and data feeds.
• Experience designing, developing, and troubleshooting robotic templates.

Responsibilities

• Lead the automation specialists by example, troubleshooting automation and system conflicts while fostering skill growth and refinement.
• Serve as the product owner for learning operations automation technologies, overseeing global scalability, process control documentation, field readiness for technology upgrades, and automation workflow process agility.
• Implement a continuous improvement mindset by regularly assessing and refining Digital Solutions tools, aligning quality standards, and developing scalable automation strategies based on reporting trends, user feedback, industry developments, and organizational needs.
• Lead change initiatives that advance automation and quality operating enhancements, ensuring seamless transitions and high adoption rates across the organization.
• Consult with technology and infrastructure partners to ensure alignment of hardware, operating environments, and cybersecurity controls.
• Engage with learning partners to understand and document emerging operational refinement needs.
• Conduct research on alternatives and recommend actionable options, focusing on streamlining operational workflows, implementing risk controls, innovating learning tools, and enhancing value-added quality metrics.
• Create strategies and lead initiatives to expand the use of automation technology and quality tools.
• Stay current with industry trends in automation and quality, particularly in digital operations development, quality validation, effective use of accessibility tools, and measurement and evaluation practices.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree