About The Position

At NTT DATA Services, we know that with the right people on board, anything is possible. We’re building the next era of Business Process Services—AI-native, agentic BPaaS that fuses deep process expertise with LLMs, AI agents, and data-first design. This is not outsourcing 2.0—it’s services-as-software, built for scale, speed, and intelligence. Join our founding team and help transform industries like insurance, healthcare, and financial services with solutions that are 40% more efficient and infinitely more adaptive. If you want to build what the market hasn’t seen yet, this is it. You will lead the design of end-to-end business process solutions powered by AI agents and decision-support platforms. Acting as the bridge between client stakeholders, product teams, and engineers, you will map current-state operations and co-create the future-state AI-native architecture.

Requirements

  • 10+ years in Financial Services (Banking)
  • Strong understanding of digital transformation and BPS
  • Experience in designing automation workflows or BPaaS models
  • Excellent client-facing communication and executive storytelling skills
  • Familiarity with AI/ML concepts, even if not hands-on

Responsibilities

  • Understand client workflows (e.g., Retail Banking, Wealth Management, Capital Markets) and pain points
  • Architect BPS solutions leveraging modular agentic platforms
  • Define data and process models in collaboration with ontology and ML teams
  • Drive roadmap alignment between domain priorities and tech capabilities
  • Present solutions to C-level stakeholders and drive adoption

Benefits

  • medical
  • dental
  • vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
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