Digital Services Specialist

SECNY Federal Credit Union • Syracuse, NY

4d

About The Position

SECNY Federal Credit Union is currently looking for a Digital Services Specialist to aid all digital services administrative functions and provide digital service support as an integral team member. This position works cross-departmentally and in tandem with areas such as Marketing, Business Development, Education and Online Marketing, Back Office operations, and the Contact Center.

Requirements

• Knowledge of Microsoft Word, spreadsheet software, design software, project management software, database software, contact management systems, credit union operating system, and Windows software.
• Bachelor's Degree (BA/BS) from four-year college or university; or 2-4 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Learn/know all SECNY digital products and services, their use parameters, capabilities, and benefits.
• Provide specific administrative and maintenance support for select digital services, including, but not limited to Online Banking, Mobile App, Mobile Deposit, BillPay, TransferNow, Zelle, estatements, Credit Sense, Cardhub, and more.
• Understand and execute tasks with all digital administrative portals including but not limited to Relationship Manager, PartnerCare, Compass, Website, Extranet, etc.
• Demonstrate thorough knowledge of and assist with digital service training efforts on new products and SECNY U.
• Create, interpret, and analyze report data for presentation to management, staff, and members.
• Work with implementation teams to onboard new digital services and administrative portals as assigned.
• Assist with digital service marketing efforts as assigned.
• Support various Marketing email campaign efforts including writing/designing emails, testing, compiling reporting, and contact list maintenance, etc.
• Manage online services usage reports and communicate with members as assigned.
• Compile periodic reports on all progress with related activities.
• Assist Director of Education and Online Marketing with social media channels.
• Assist with other marketing-related projects as needed.

Benefits

• 12 paid holidays
• Medical and Dental Insurance
• Life Insurance and Long Term Disability
• Vacation, Personal, and Sick time
• 401k plan
• Work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level