Digital Services Specialist

American 1 Credit Union•Jackson, MI

3h•$21•Onsite

About The Position

The Digital Services Specialist position ensures efficient operation and daily administration of the online banking and mobile banking platforms, performs digital payment processing, and provides branch and member support. The Digital Services Specialist role is carried out by consistently demonstrating American 1’s core values: Focused, Engaged, Trustworthy, Humbly Confident, and Achiever.

Requirements

A minimum education of a high school diploma or GED.
Demonstrated ability to produce documents, spreadsheets, databases, etc. with Windows-based software.
Understanding of common fraud types. (e.g., phishing, account takeover, social engineering, etc.)
Ability to work independently, prioritize tasks, and maintain confidentiality.
Excellent analytical and problem-solving skills; able to make sound decisions under pressure.

Nice To Haves

Is detail-oriented and curious, and will leverage research to mitigate fraud losses.
Ability to balance General Ledgers and knowledge of Excel.
Has an aptitude for accounting practices.
Possesses attention to detail and organizational skills.
Good verbal and interpersonal communication skills.
Ability to maintain a strict standard of confidentiality.
Ability to meet deadlines and perform under pressure.
Requires independent judgment
Ability to make decisions and take initiative in problem resolution
Proficient in clerical duties and office administration.

Responsibilities

Focus on Purpose/Mission: Focuses on the Credit Union's Purpose and Mission Statement of creating financial wellness in our community through personal, everyday banking.
Attentive: Monitor the flow and processing of transactions related to digital payments, mobile deposits, and the daily administration of the online banking programs.
Accountability: Adheres to regulations and conducts in-depth investigations to identify fraud patterns, root causes, and potentially impacted accounts to report them to the Digital Services Manager and Risk Team. Monitor and respond to “fraud in progress” and other suspicious activity reported by members or internal teams. Review member accounts for risk indicators and recommend next steps to protect the member and the credit union.
Online Banking Administration: Daily administration and support for branches and members on the online banking platforms.
Digital Payments and Mobile Deposit Processing: Daily processing of digital payments through bill pay, A2A, and P2P platforms, remote mobile deposits, and other duties assigned.
General Ledger Balancing: Supports accounting with daily settlements and exception processing of digital payments and mobile deposits
Trustworthy: Maintains confidentiality and integrity of all member accounts as well as confidentiality with employees. Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements.
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all. Willingness to mentor and support other team members. Perform knowledge-based training at any credit union location within 20 miles of the home branch.
Online Banking administration
Digital Payment processing
Mobile Deposit processing
General Ledger Balancing