Digital Services Solution Engineer
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About The Position
The Digital Experience Solution Manager is responsible for the product delivery as well as operational management of various components of Digital Services offering and associated solutions in North America. A key part of Ingenico's strategic transformation towards the evolution of Manage 360, this is a critical position within the Solutions Delivery team in helping to meet our software and services vision and goals. This Solution Engineer position is responsible for supporting the pre & post sales and integration needs of our clients. The role of Solution Engineer is to be the technical liaison between customers and internal departments including product management, marketing, sales, service, QA, and software development. The candidate will work closely with Account Executives and Account Managers to provide technical product integration support to the sales team. Candidate will gather and assess functional, technical, and business requirements to understand how to best implement Ingenico products and services. Responsible for field support of customer integrations. Product integration will involve working with customers directly as well as through partner relationships. Product integration includes gathering technical requirements from customers, providing guidance and training on Ingenico's suite of terminal solutions, and actively working in a development support role. The ideal candidate will be very familiar with POS register systems and integration kits. Equivalent experience in developing technical solutions is also preferred. The Solutions Engineer will have the base experience and qualifications defined in the Solution Engineering role below. In addition, the Solutions Engineer will have a track record of successfully managing, consulting, and servicing our largest and most complex customers. Solutions in this space require custom development, a very high level of responsiveness and the ability to work within a very complex customer environment.
