Digital Service Specialist - Smart Infrastructure Buildings - Austin, TX - Hybrid (Remote/Office)

Siemens • Austin, TX

391d • $54,180 - $92,880

About The Position

The Digital Service Specialist (DSS) at Siemens plays a crucial role in supporting digitalization efforts by providing digital services to customers as part of contracted service agreements across North America. Located in Austin, Texas, the DSS is responsible for onboarding, training, and supporting clients with above-site analytics offerings, ensuring they derive value from their building systems. This position requires strong communication and problem-solving skills, as well as the ability to work collaboratively with various stakeholders to enhance service delivery and project execution.

Requirements

• Bachelor or Associate degree in a relevant field.
• Ability to work in uncharted territory and manage time independently.
• Strong communication, interpersonal, and leadership abilities.
• Creative problem-solving skills and effective analytical skills.

Nice To Haves

• Knowledge of common HVAC and electrical building systems, energy management, or energy efficiency systems.
• Bachelor's or Associate degree in Electrical or Mechanical Engineering with 3+ years of applied work experience.
• 1+ years of Business Intelligence software or analytics experience.
• 1+ years of service delivery experience.

Responsibilities

• Provide responsive onboarding, training, and support services for above-site analytics offerings.
• Act as Platform Administrator for Navigator, Fault Detection & Diagnostics (FDD), Activity Central, and Building X platforms.
• Interface with Digital Service Engineers, Field Service Energy Engineers, Client Service Managers, Specialists, and customers to ensure seamless project execution.
• Configure reports and dashboards on systems performance to proactively inform customers and Siemens field offices.
• Lead customer training and conduct client-facing presentations.

Benefits

• Health and wellness benefits
• Annual incentive target of 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree