DIGITAL SERVICE REPRESENTATIVE (ADMIN CENTER - MID SHIFT)

4Front Credit Union • Traverse City, MI

99d • $17 - $21 • Remote

About The Position

The Digital Service Representative I position is responsible for accurately and efficiently processing a variety of cash and check inquiry transactions remotely for members through video sessions. The role involves proactively suggesting appropriate products and services to benefit members. The position is non-exempt and reports to the Assistant Contact Center Manager II/III. The working hours are mid-shift, from 8:30 am to 5 pm on non-Saturdays, 8:30 am to 5:45 pm on Saturdays, and 8:45 am to 2:15 pm on specific Saturdays.

Requirements

• High school graduate or equivalent.
• General knowledge of Credit Union policies and procedures.
• Understanding of Credit Union philosophy.
• General knowledge of Credit Union products and services.
• Minimum of one year in customer service experience.
• Excellent communication and public relation skills.
• Ability to operate related computer software, telephone, and business equipment.
• Solid math abilities.

Responsibilities

• Process transactions of all types such as deposits, withdrawals, loan payments, money orders, credit card and line of credit advances through a digital channel.
• Recognize and act upon referral opportunities to achieve personal sales goals via video sessions.
• Assist members with additional service needs including opening sub accounts, repayment accounts, setting-up auto transfers, and online banking services.
• Provide basic information to members on accounts, products, services, payments, and orders.
• Maintain teller balancing standards and accuracy at the end of each day.
• Resolve member requests and questions promptly, courteously, and professionally.
• Keep members informed of Credit Union services and policies.
• Complete required reports and records accurately and promptly.
• Attend meetings as required.
• Ensure work areas and equipment are clean and well maintained.
• Perform procedures for opening and closing of operations, including alarm and door duties.

What This Job Offers

• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED