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Our mission is to guide and inspire our customers to use style as a source of creative energy in their lives. As a Macy's Digital Selling Specialist, your role involves guiding customers effectively through their shopping experiences while managing inbound phone calls. Upholding high standards of customer satisfaction and professionalism, you prioritize the selling needs of customers, fostering relationships. By focusing on maximizing sales through upselling and cross-selling, you tailor the Macy's shopping experience uniquely for each customer.