Digital Selling Specialist, Full Time Hybrid Flex Early Shift

Macy's • Coral Springs, FL

425d • $35,880 - $50,232

About The Position

As a Digital Selling Specialist at Macy's, you will play a crucial role in guiding customers through their shopping journey via inbound phone calls. Your primary responsibility will be to maintain high customer satisfaction while maximizing sales through effective upselling and cross-selling techniques. This position requires a focus on building relationships with customers and personalizing their shopping experience, all while adhering to Macy's commitment to diversity and inclusion.

Requirements

• Experience in telemarketing or sales preferred.
• Ability to read and interpret documents like rules, instructions, and manuals.
• Experience in writing routine reports and correspondence.
• Effective communication skills to speak to groups of customers and employees.
• Proficiency in completing financial transactions accurately.
• Problem-solving skills within various sales scenarios.
• Adaptability to meet customer expectations and needs.
• Strong decision-making and analytical skills.
• Advanced proficiency in Microsoft Office Suite tools.

Nice To Haves

• Prior contact center or shared services experience preferred.

Responsibilities

• Answer inbound calls and assist customers with their transactions using selling skills.
• Maintain courtesy, customer satisfaction, and professionalism in all interactions.
• Apply proper sales techniques to achieve performance goals.
• Deliver products and services while maximizing additional revenue.
• Perform side-by-side comparisons with competitors' products and services.
• Promote and communicate current sales and loyalty promotions to customers.
• Stay organized, multi-task, and collaborate with peers and management.
• Work a flexible schedule including days, evenings, weekends, and holidays.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Fully-funded education benefits including tuition, books, and fees
• Merchandise discounts
• Performance incentives and annual merit review
• Resources for continuous learning, career growth, and leadership development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees