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As a Digital Sales Representative at FedEx, you will play a crucial role in driving business growth through proactive outreach to small and medium-sized businesses that are either current or potential shipping clients. Your primary responsibility will be to develop new business opportunities by making outbound calls, engaging in meaningful conversations with business owners and decision-makers, and qualifying leads to acquire volume from new customers. To ensure your success in this role, you will receive comprehensive sales education and training, along with ongoing coaching and support from experienced team members. In this position, you will be tasked with not only acquiring new customers but also maintaining existing business relationships. This involves conducting thorough background research on potential customers, understanding their supply chain needs, and analyzing how FedEx can provide tailored solutions to meet those needs. You will collaborate closely with internal teams, including sales counterparts and other partners, to deliver a seamless and outstanding customer experience. Regular engagement with customers will be essential to ensure they fully understand the service offerings and maximize their utilization of FedEx products and services. Additionally, you will be expected to take the initiative in leading internal teams, demonstrating strong organizational skills, discipline, and adaptability in a fast-paced environment. Your ability to leverage technology, such as the Microsoft Suite, CRM systems, and video conferencing tools, will be critical in maximizing the impact of your communication and effectively researching and engaging with aligned accounts. This role requires a proactive approach to sales and a commitment to delivering exceptional customer service.
