Digital Safety Monitoring Analyst (Weekend)

Netsweeper Inc.

7d•Remote

About The Position

Netsweeper is looking for a part-time Digital Safety Monitoring Analyst who will work monitor alerts that arise in our OnGuard™ system in order to identify and escalate urgent and high-level risk alerts to appropriate specialized colleagues and partners in a timely, accurate and professional manner. OnGuard™ (formerly nMonitor) is a tool for student monitoring to ensure that they can accurately detect and assess harmful student behaviour in order to intervene early to successfully mitigate potential harmful activity. OnGuard™ technology works both online and offline, scanning internet content, desktop content, and user-submitted data in real-time. Your priority will be to assess alerts efficiently and accurately to support maintaining the safety and well-being of students. You will be expected to work shifts as part of a 24/7 team, working from home out of business hours. We currently have a part-time position available, including Weekend work, with potential for covering additional hours covering holidays, etc.

Requirements

Excellent communication skills
Must be computer literate with a good understanding of social media and online applications
Able to assess situations and respond promptly
Calm and level-headed when working in stressful situations
Comfortable working independently or with others
Must be compassionate and understand the importance of online safety and the protection of students
Previous experience of monitoring systems and working with sensitive information with vulnerable situations are strong assets
Post-secondary education in fields related to nursery/preschool, primary school, social work is beneficial but not mandatory

Responsibilities

Monitoring alerts that come into the OnGuard™ platform
Identify and escalate high priority/risk alerts based on established protocols and parameters
Provide prompt, clear and professional communication of alerts to identified partners and/or managers following guidelines and procedures
Completing required report and recordkeeping related to alerts and responses in an accurate and detailed
Cooperate and collaborate with management in order to promote and provide innovative and compassionate service to customers and to enhance our safeguarding capabilities on a continual basis
Attend and participate in OnGuard team meetings to contribute to service knowledge and emerging trends or themes arising in alerts and to help identify future training and service needs
Must be reliable, organized and able to manage part-time hours
Flexibility is an asset to enhance coverage capacity on this team