Digital Reputation Specialist, Sports - Corporate (Las Vegas)

Caesars Entertainment•Las Vegas, NV

About The Position

Looking for a positive, upbeat, solutions-oriented personality to serve as our Digital Reputation Specialist, Sports. This specialist is responsible for monitoring and responding to app reviews posted on mobile app store review sites and social media channels, such as, but not limited to X (Twitter), Facebook, and Instagram. This person will communicate with the appropriate management teams to ensure issues and inquiries are handled quickly, diplomatically and effectively.

Requirements

Must be 21 years of age or older
Must have excellent grammar and spelling skills.
Must be proficient in navigating the internet and social media websites.
Must have a flexible schedule, able to work weekends and holidays
Adherence to regulatory, departmental and company policies and procedures

Nice To Haves

Copywriting experience a plus
1-3 years professional company reputation/social media experience preferred
English, Communications or related college degree preferred
Experience in a sports industry-focused or customer service environment
Knowledge of the sports betting ecosystem, including responsible gaming considerations, is preferred

Responsibilities

Managing high-profile accounts on behalf of Caesars Sportsbook.
Personally manage the online presence of incoming property reviews.
Interact with stakeholders daily to escalate any recurring issues or trends seen in multiple reviews.
Work autonomously to decide on the best course of response for the brand reputation, escalating to department management as needed.
Utilize reporting tools to deliver monthly analytics reports to management team.
Act as a strategic counselor to operations teams in monthly reputation meetings.
Use of an enterprise social media technology platform (Sprout Social) for real-time responses to Facebook, X, and other official networks to rectify guest issues and manage app review response through Apple App Store and Google Play App Store.
Ensure responses are as accurate as possible and customer issues are addressed fully.
Provide outstanding service through the written word.
Routes issues beyond the scope of their duties to appropriate department and follows up to ensure guest satisfaction.
Able to multi-task in a fast-paced environment.
Use discretionary decision-making and independent judgment to determine resolutions when applicable.
Provide customer support by demonstrating sufficient product and industry knowledge.
When new information is received, department knowledge base is updated immediately.
Creates a fun, comfortable and professional work environment; free from negativity.
Must have excellent communication and be able to get along well with co-workers/work as a team.
Proficient with computers and able to learn multiple platforms quickly and efficiently.
Must present a polished and professional appearance.
Complete all tasks assigned by management team.