Digital Protection CRM Product Engineer

Allstate

114d • $70,500 - $120,000 • Remote

About The Position

As a Digital Protection Customer Relationship Management (CRM) team product engineer you will play a critical role leading Allstate in the building of enterprise class solutions. You will work closely with various departments to continuously ensure our CRM solutions meet business needs and drive customer satisfaction.

Requirements

• Understanding of Dynamics 365 modules (Sales, Customer Service, etc.).
• Experience with Dynamics 365 integration tools and techniques.
• Experience with CRM customization and configuration.
• Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Strong understanding of development operations principles and best practices.
• Excellent problem-solving and analytical skills.
• Familiarity with database management and SQL.
• Experience with establishing and supporting integrations.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on quality and accuracy.

Nice To Haves

• In-depth knowledge of Microsoft Dynamics CRM architecture and components.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Knowledge of Dynamics 365 security model and role-based access control.
• Proficiency in programming languages such as C#, JavaScript, Java, or similar.
• Experience migrating to Microsoft Dynamics.

Responsibilities

• Collaborate with cross-functional teams to evaluate, scope, design, prioritize, and implement CRM solutions supporting organizational strategic goals.
• Participate in daily scrum meetings, assist in defining user stories, identify and resolve gaps in functional user stories and business requirements.
• Design, develop, and implement CRM solutions using configuration and customization, assessing the impact of new requirements on CRM as well as integrated applications.
• Perform independent code reviews and ensure unit/integration test coverage.
• Provide technical support and troubleshooting for CRM-related issues.
• Stay updated with the latest CRM technologies and best practices and continuously seek opportunities to improve CRM processes and systems.
• Need to be available on weekends and after shift hours when deployment or production issues arise.

Benefits

• Base compensation offered for this role is $70,500.00 - $120,000.00 annually and is based on experience and qualifications.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities