Digital Program Manager; ERP Template

Caterpillar•Peoria, IL

14h•$126,000 - $189,000

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network. We are seeking a delivery-focused ERP Template Program Manager to track progress, issues, and risks for a team of Deployment Consultants supporting Caterpillar Dealers and their selected System Integrator to deploy our Dealer ERP. This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to key milestones, managing risks and dependencies, and ensuring consistent, high-quality outcomes through scaled Agile practices.

Requirements

ERP & Systems Knowledge (MS Dynamics 365 focus)
Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.
Understanding of ERP configuration, security, and integrations with related systems.
Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).
IT Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
Planning: Tactical, Strategic: Skilled at developing, refining, and communicating tactical plans for large scale, complex projects, preferably dealer related.
IT Project Control and Reporting: Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule. Conducts regular progress meetings, tracks and reports on the progress made in a project team.
IT Project Management: Knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources. Ensure that technical objectives and functional requirements align in all IT projects. Ability to assess and report project risks and issues.

Nice To Haves

Bachelor’s Degree or equivalent experience preferred
Extensive experience in digital deployments, IT operations, or program/project management.
Proven experience with project management concepts including project charters, scheduling and planning projects and successful completion
Previous Agile training (sprint planning, daily scrums, sprint, retrospective)
Working knowledge of Azure DevOps
Advance knowledge of Excel, MS PowerPoint, and MS Project
Proficiency in collaboration tools (SharePoint, Teams) and dashboards (Power BI).
Excellent interpersonal skills are required to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions
Strong analytical skills to interpret requirements and support decision-making.
Exceptional facilitation and stakeholder management abilities.
Ability to interpret technical requirements and coordinate multi-party activities.
Capacity to build consensus and simplify complex information.
Knowledge of the Caterpillar digital portfolio preferred
Knowledge Caterpillar Dealer Operations preferred

Responsibilities

Facilitating meetings and discussions with Cat Digital & DSD leaders to share continual update and full transparency of status for ERP Deployments
Identifying, escalating, tracking risks, issues and cross-team dependencies so deployment projects run to committed time schedules and expected quality.
Managing the Azure DevOps environment and DRM to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for successful project completion.
Achieve Enterprise set Deployment targets for each calendar year.
Managing the day-to-day activities of projects, including overseeing project responsibilities and schedules.
Developing contingency plans for potential risks.
Evaluating and managing deliverables to ensure that service expectations are achievable, developed, and met.
Monitoring and track project results for significant deviations.
Ensuring adherence to quality standards and processes.
Assist project managers to provide program information to dealers.
Update enterprise partners and stakeholders on status, risks, and issues