About the position
The Digital Product Specialist will be primarily responsible for monitoring and supporting the digital and online banking experiences. This role will assist with the delivery of new and enhanced digital features, assisting with management of ancillary services, and ensuring seamless integration with other systems. Business requirement gathering for enhancements. Assist Product Manager with RFP/RFI Research for large scope changes. Assist with efforts for Strategy prior to contract renewals, including comprehensive analysis of options to optimize user experience and reduce expenses. Assist with managing deliverables for digital solutions across lines of business. Contribute to project oversight by updating status report and deadline tracking systems to reflect up to date information. Participate in release planning and perform UX testing of new features. Review, Update, and Refine existing procedures to align with best practices. Collaborate with Stakeholders to identify gaps and ensure procedures and runbook accurately reflect current operations of the department. Act as product SME support to production issues, as needed. Work with vendors to escalate product issues, especially those customer facing issues. Manage Business Intelligence tools, including documenting capabilities. Analyze Data in BI to use for strategic roadmap decisions. Monitor Customer Feedback and work with Product Manager to ensure roadmap aligns to with Customer Needs. Review and Provide Analysis on monthly reports to various groups/managers Coordinate Communication Plans for all Digital Product Releases. Work with Training as necessary for any new sessions or materials required. Update SharePoint sites post-release to reflect new release information. Publish new product release notes. Coordinate and facilitate monthly product power hours. Seek feedback and partner with Retail team to ensure Power Hours content is adequate.
Responsibilities
- Monitor and support digital and online banking experiences.
- Assist with the delivery of new and enhanced digital features.
- Manage ancillary services and ensure seamless integration with other systems.
- Gather business requirements for enhancements.
- Assist Product Manager with RFP/RFI research for large scope changes.
- Conduct comprehensive analysis of options to optimize user experience and reduce expenses.
- Manage deliverables for digital solutions across lines of business.
- Update status report and deadline tracking systems.
- Participate in release planning and perform UX testing of new features.
- Review, update, and refine existing procedures.
- Collaborate with stakeholders to identify gaps in procedures.
- Act as product SME support for production issues.
- Work with vendors to escalate product issues.
- Manage Business Intelligence tools and document capabilities.
- Analyze data in BI for strategic roadmap decisions.
- Monitor customer feedback and align roadmap with customer needs.
- Review and provide analysis on monthly reports.
- Coordinate communication plans for all digital product releases.
- Work with training for new sessions or materials.
- Update SharePoint sites post-release.
- Publish new product release notes.
- Coordinate and facilitate monthly product power hours.
Requirements
- 3-5 years' experience working with account opening platforms and related technology required.
- Familiarity with Digital Banking Platforms and related technologies required.
- Understanding of requirements related to Digital Banking and Retail Banking processes and financial services experience preferred.
Benefits
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
