Digital Product Owner

Manulife • Boston, MA

16h • $92,475 - $160,290 • Hybrid

About The Position

We are seeking an experienced Digital Product Owner to lead our digital product strategy, drive innovation, and exceed customer expectations. In this role, you will champion user-centricity and balance the needs of the business and customers, managing the strategy, usability, and adoption of our digital products. You'll prioritize the product backlog, deliver iterative value, and work with a cross-functional team to develop solutions that enhance user experiences. Your insights will influence process improvements and make a significant impact on our digital offerings. If you're ready for a challenging and ambitious role, join us in redefining digital experiences.

Requirements

• 5+ years of experience in product management with a consistent track record of accomplishment of delivering successful digital products.
• Bachelor's degree required.
• Strong analytical, problem-solving, and decision-making abilities for navigating complex product challenges.
• Effective communicator with a proven ability to influence and collaborate across all levels, fostering alignment and team success.
• In-depth knowledge of handling the product lifecycle from conceptualization through to deployment, ensuring timely and successful product launches incorporating change management, and digital engagement strategies.

Nice To Haves

• Experience managing and optimizing website experiences, customer journeys, and transactional user flows.
• Hands-on experience supporting digital products across end-to-end servicing workflows (e.g., claims, withdrawals, address changes).
• Proficient in applying design systems to drive scalable and consistent user experiences.
• Familiar with personalization tools (e.g., Adobe Target, Optimizely) and their strategic impact on business outcomes.
• Experience with enterprise-grade platforms (e.g., Adobe Experience Manager, Sitecore, Salesforce).
• Understanding of headless architecture and API-first ecosystems.
• Proven ability to contribute to secure, scalable digital solutions.
• Experience in managing consent management solutions to ensure compliance with global data privacy regulations, including GDPR and CCPA.
• Collaborated with legal and compliance teams to develop and maintain user consent policies and procedures.
• Proven ability to collaborate cross-functionally with design, engineering, and marketing teams.
• Skilled at articulating product vision, aligning priorities, and influencing stakeholders to drive product growth and innovation—without direct people management responsibilities.
• Strong grasp of UX principles and user behavior.
• Experienced in synthesizing customer feedback (quantitative and qualitative) to inform product decisions and enhance user satisfaction.
• Demonstrated experience supporting iterative product delivery that drives business results and enhances customer experience.
• Established track record in collaborating across teams using methodologies such as Lean, Scrum, and Kanban, and be skilled in tools like Jira and Rally to maintain alignment and visibility throughout the product lifecycle.
• Adept at engaging and handling stakeholders to align product vision and strategy, ensuring a unified approach to product development.
• Strong ability to leverage data analytics to inform product decisions and optimize performance.
• Skilled in using tagged user interactions to uncover behavioral insights, identify friction points, and guide iterative improvements by driving innovation and growth through evidence-based strategies.
• Familiarity with the latest AI trends and technologies, providing a forward-thinking perspective that can be a significant asset in future product enhancements.
• Ability to define and drive long-term product vision and roadmap, aligning digital product strategy with business objectives.
• Skilled in prioritizing initiatives to maximize customer and business impact.
• Proficient in analyzing industry trends, customer needs, and competitor offerings to inform product strategy.
• Skilled at identifying market opportunities and translating insights into innovative, differentiated solutions that drive relevance and competitive advantage.

Responsibilities

• Leverage user feedback and competitive analysis to inform and refine product strategy.
• Lead the creation and continuous refinement of product roadmaps that align with strategic goals, incorporating insights from the competitive landscape.
• Foster collaboration with cross-functional teams to ensure a deep understanding of stakeholder needs and alignment with strategic goals and roadmap priorities.
• Actively engage in agile ceremonies, including sprint planning, backlog refinement, and daily standups, to drive effective product delivery.
• Craft detailed user stories and prioritize the product backlog, managing trade-offs to facilitate efficient product development.
• Provide regular updates on delivery progress and collaborate with teams to maintain alignment with delivery goals and timelines.
• Oversee user acceptance testing to ensure high-quality standards and requirements are met.
• Analyze product data to monitor performance, identify trends, and drive informed decision-making.
• Partner with data teams to ensure accurate and timely data collection and analysis.
• Apply structured prioritization methods, such as the Eisenhower Matrix, RICE, and MoSCoW, to make data-driven decisions, ensuring product backlog and roadmap alignment with strategic objectives.
• Execute a roadmap aimed at modernizing the platform through enterprise-grade, secure, scalable architecture.
• Implement global design systems to deliver consistent, scalable, and accessible user experiences.
• Develop and drive personalization strategies to enhance engagement and deliver measurable business value.
• Facilitate adoption plans and ensure smooth rollouts of new product features.
• Collaborate with marketing, sales, and support teams to deliver effective training, communication, and demos.
• Monitor adoption metrics and gather feedback to continuously refine product adoption strategies.
• Cultivate strategic relationships and ensure alignment with stakeholders at all levels.
• Address and resolve challenges transparently, seeking guidance and support from leadership as needed.
• Utilize frameworks like SWOT, RACI, and OKRs to guide and support strategic decision-making.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level