Digital Product Owner II
About The Position
Based in Las Vegas, and reporting to the VP of Digital Team Member Products, this leadership role is responsible for the development and delivery of Caesars Entertainment AI Powered Customer Care experiences that: 1) allow guests to ask questions about their on-property experience; 2) allow guests to engage with customer care agents through digital channels; and 3) allow team members to respond quickly and accurately with the best information possible. Additionally, this role will be responsible to shepherd AI requests from various business units through the company’s AI assessment process. This role will define and build a shared understanding of the digital experiences outlined above, while achieving our strategic objectives and delivering specific key business results. The Product Owner collaborates with leadership, stakeholders and your team to define and build a shared understanding of: 1) Features/Epics (and associated non-functional requirements); 2) Customer Journey Maps; 3) User Story Maps; 4) User Stories and 5) Wireframes. This leader will be accountable for the successful launch of their digital product capabilities from ideation through implementation, as well as continuous support and optimization through the entire product lifecycle. This leader will also be accountable for implementing modern change management principals, taking lead in bringing stakeholders along from the beginning. The ideal candidate will have a proven track record and understanding of Agile delivery frameworks (Scrum, Kanban, SAFe, etc.), Lean Product Management and User Experience Design principals; and possess a deep passion for the development of amazing guest-facing experiences. This leader will ensure her/his teams adhere to the consistent application of our shared design and code libraries to ensure efficient and scalable development. At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Requirements
- Proven track record and understanding of Agile delivery frameworks (Scrum, Kanban, SAFe, etc.)
- Lean Product Management and User Experience Design principals
- Possess a deep passion for the development of amazing guest-facing experiences
Responsibilities
- Responsible for the development and delivery of Caesars Entertainment AI Powered Customer Care experiences
- Allow guests to ask questions about their on-property experience
- Allow guests to engage with customer care agents through digital channels
- Allow team members to respond quickly and accurately with the best information possible
- Responsible to shepherd AI requests from various business units through the company’s AI assessment process
- Define and build a shared understanding of the digital experiences
- Collaborates with leadership, stakeholders and your team to define and build a shared understanding of: 1) Features/Epics (and associated non-functional requirements); 2) Customer Journey Maps; 3) User Story Maps; 4) User Stories and 5) Wireframes
- Accountable for the successful launch of their digital product capabilities from ideation through implementation, as well as continuous support and optimization through the entire product lifecycle
- Accountable for implementing modern change management principals, taking lead in bringing stakeholders along from the beginning
- Ensure her/his teams adhere to the consistent application of our shared design and code libraries to ensure efficient and scalable development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
