Regions Bank-posted about 1 month ago
$104,645 - $135,320/Yr
Full-time • Mid Level
Onsite • Birmingham, AL
5,001-10,000 employees

At Regions, the Digital Product Manager leads the discovery, development, and performance of digital initiatives, capabilities, and/or products. This role will partner with internal stakeholders to address complex business issues and opportunities to optimize the customer’s experience with best-in-class digital offerings. Associates will do this by collecting, analyzing, managing, and reporting on key customer, production, and performance metrics.

  • Defines and owns the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities
  • Manages performance information such as usage, sales, fraud, and other key information to provide forecasts and market evolution insights
  • Guides other associates to create meaningful research and propose data-driven ideas to close customer experience gaps in customer journeys
  • Owns the customer journey for a specific digital product and/or capability
  • Quantifies investments in digital products and/or capabilities by creating agile lean business cases, communicating the value of those investments to stakeholders, gaining buy-in, securing prioritization through governance processes, and performing post release analysis
  • Prepares and delivers presentations for the bank’s senior leadership
  • Identifies and manages both existing and emerging risks associated with an assigned digital product and/or capability and ensures risks are effectively monitored, measured, and controlled in accordance with the bank’s overall risk management protocols
  • Teams effectively in a matrixed organization of digital channel owners, UX leaders, business leaders, technology associates, and other key stakeholders to advocate for the customer and ensures the execution of strategic goals
  • Prepares and/or provides guidance for front line associates about sales or service tools (e.g. field training and communication)
  • Reviews marketing collateral for accuracy and ensures digital products are promoted effectively
  • Understands industry research about customer behaviors, new digital offerings, new providers, and regulatory impacts while keeping department and business segment leaders informed
  • Manges vendor relationships including responding to and sending requests, managing risk, and ensuring compliance
  • Leads and mentors’ others within the department
  • Assists senior management in evaluating technical skill level among team as well as curating development plans when necessary
  • Bachelor’s degree and seven (7) years related experience in digital banking, digital product management, business case development, or financial services OR High School Diploma/GED and eleven (11) years related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis
  • Familiarity or working knowledge of project management and/or software delivery methodologies (i.e. Agile)
  • Ability to influence and resolve conflicts
  • Ability to work independently, with high level direction
  • Critical thinking and strategic planning
  • Demonstrated success in launching digital initiatives and/or major enhancements
  • Excellent organization and project management skills
  • Excellent written and verbal communication
  • Financial analysis, business case development
  • Proficiency in Microsoft Office, JIRA, and Confluence
  • Proven ability to be effective in a shared services organization
  • Banking experience is a plus
  • Experience working with mobile apps preferred
  • Scaled Agile Framework (SAFe) Agilist or Product Owner/Manager certification
  • Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD) experience
  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service