Digital Product Manager

New York Mets•New York, NY

1d•Onsite

About The Position

The Digital Product Manager will collaborate with cross-functional teams to define requirements for digital products, prioritize delivery and features, and maintain an evolving roadmap in alignment with business goals and user needs. The role will be responsible for the full development lifecycle, including testing, iteration, and adherence to UI/UX principles, ensuring timely and high-quality product delivery. Acting as a central link between management, stakeholders, and the project team, this individual will coordinate resources and processes to deliver both internal and consumer-facing products to benefit the New York Mets business operations, driving efficiency, innovation and an improved fan experience. This role involves digital product delivery and improvement, project management, performance analysis and innovation, and stakeholder engagement and operationalization. The manager will work with internal and external engineering teams, collect business requirements, user feedback, and market trends for a portfolio of digital products including Mets Connect loyalty platform, Mets.com, Ballpark App, consumer-facing products (e.g., Season Ticket Holder Portal, Suites Portal, Mets Events Sites), and internal solutions. They will also assist in the delivery of AI-fueled products and features, maintain project plans, timelines, and budgets, and communicate effectively with stakeholders. The role requires analyzing product performance, conducting market research, staying updated on industry trends, and helping with research for AI tools. Additionally, the manager will manage product operationalization, promotional messaging, and customer communication, lead demonstrations and training, and ensure content updates for digital products.

Requirements

Bachelor's degree in Computer Science, Engineering, Business, or related field
3-5 years of industry experience, with an emphasis on Product Management
Solid understanding of visual design, interaction design, and information architecture
Strong project management skills with the ability to prioritize effectively
Excellent analytical and problem-solving
Proficiency in software development methodologies, agile practices, and data analysis tools
Ability to operationalize, maintain, and market products to customers
Excellent communication and interpersonal skills to engage with stakeholders, leaders, team members, and vendors effectively
Must be extremely flexible and open to learn new skills
Results-oriented mindset focused on delivering exceptional digital experiences
Availability to work select Mets home games and events/promotions as required, along with occasional travel

Responsibilities

Collaborate with cross-functional teams to define requirements, prioritize features, and create a product roadmap
Manage the digital product development lifecycle from concept to launch, including testing, iteration, and adherence to UI/UX principles
Work closely with internal and external engineering teams to ensure timely and high-quality product delivery while also managing any product issues to resolution
Collect business requirements, user feedback, and market trends to inform the roadmap for a portfolio of digital products including but not limited to Mets Connect loyalty platform, Mets.com, Ballpark App, a variety of consumer-facing products (e.g., Season Ticket Holder Portal, Suites Portal, Mets Events Sites) as well as internal solutions as needed
Assist as needed in the delivery of AI-fueled products and features
Maintain project plans, timelines and budgets, highlighting any issues and risks via status reports across initiatives
Communicate impact, challenges, roadblocks and insights effectively and concisely to appropriate audiences and stakeholders
Organize daily program and project activities based on the goals of the organization
Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services
Create documents, presentations, and strategies to support proposals for new projects
Analyze product performance metrics and user data to drive decision-making and continuous improvement
Conduct market research and gather customer feedback to identify opportunities for product enhancement
Stay updated on industry trends, technologies, and best practices to drive innovation and enhance the fan experience
Help with research and market analysis for AI tools to help improve the Mets’ current product set
Manage product operationalization, promotional messaging and customer communication processes with business stakeholders across all fan-facing digital products (e.g., Mets Connect)
Lead demonstrations and training initiatives for internal teams and stakeholders to drive product adoption and continued usage
Manage requests from the business and develop project implementation strategies and timelines aligned with organizational priorities
Ensure any applicable digital products have content updated as needed for each homestand to highlight the any promotional initiatives as determined by the business
Frequently review web and app to ensure all features and content are relevant and all past / stale information has been removed (e.g., landing pages for past promotions, information for past homestands, etc.)