Digital Product Manager - Service Communications

TIAA • Charlotte, NC

94d • $59 - $101 • Onsite

About The Position

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results. This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 14 months. This term could be extended based on company business needs.

Requirements

• 5-7+ years of digital product management experience with demonstrated expertise in customer communications or similar domain.
• Proven track record of translating customer insights into actionable product requirements and measurable business outcomes.
• Strong analytical skills with experience conducting ROI analysis and data-driven decision making.
• Exceptional storytelling abilities with experience presenting to C-level executives and senior stakeholders.
• Deep understanding of customer experience principles and ability to advocate for user needs.
• Experience with communications platforms, template management systems, and personalization technologies.
• Strong project management skills and experience working in agile environments.

Responsibilities

• Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
• Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
• Establishes project plan and monitors progress and performance against this plan.
• Monitors the status of projects including cost, timing, and staffing.
• Identifies and resolves obstacles to completing project on time and to budget.
• Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
• Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
• Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.

Benefits

• Equal Opportunity Employer
• Accessibility Support for applicants with disabilities
• Drug-free and smoke-free workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree