Digital Product Manager – Data Strategy and Business Architecture

American Express•Sunrise, FL

14h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Servicing (GS) Automation team sits within the Servicing Capabilities and Innovation (SC&I) team within Global Servicing’s Global Support Enablement and Controls (GSEC) organization. The GS Automation Team collaborates to design, build, and implement process automation for global servicing processes while leading the day to day of our production digital workforce. Our aim is to build an intelligent automation ecosystem that transforms and elevates how we service our customers and colleagues through both traditional and advanced automation tools and capabilities such as API integration, Robotic Process Automation, Human-in-the-loop, Process Intelligence, Generative AI, and Agentic AI The Automation Operations Enablement team is driving a step change in how we work — harnessing digital, intelligent, and agentic automation to deliver better experiences for our colleagues, customers, and partners. Our Automation Operations Enablement team serves as the heartbeat of automation production: ensuring automations run smoothly, resolving issues in real time, and shaping the roadmap for tools that make operator workflows easier and more transparent. Automation Operations Enablement connects Technology and Business teams to drive automation reliability, transparency, and innovation. We don’t just monitor automations — we help build the ecosystem that makes them smarter, safer, and more impactful. We’re looking for curious, collaborative, and forward-thinking people who are comfortable with both operational discipline and innovation. Whether you’re experienced with traditional BPMN and RPA automations or exploring the power of AI and Agentic systems, you’ll help us evolve how automation supports AMEX’s mission to back our customers and colleagues every step of the way. If you’re passionate about blending operations, technology, and innovation — and you want to shape the future of automation operations — this is the place to do it. The Digital Product Management – Data Strategy and Business Architecture role will lead the data strategy for the automation program and help define the metadata, business architecture, and information model needed to support production automation at scale. The colleague in this role will partner across product, operations, digital operations, testing, change enablement, technology, and strategy teams to define what data is needed, where it should come from, how it should be governed, and how it should be used to drive transparency, exception handling, trend analysis, and control effectiveness.

Requirements

Experience in data strategy, business architecture, process architecture, product management, or a related field.
Strong ability to translate operational needs into data requirements and strategic frameworks.
Experience working across business, operations, and technology teams in a matrixed organization.
Strong analytical, problem-solving, and structured thinking skills.
Strong communication and influencing skills.

Nice To Haves

Experience in financial services, servicing, operations, or digital transformation environments.
Experience working with automation ecosystems including RPA, workflow/BPMN, APIs, AI-enabled or agentic solutions.
Familiarity with data governance, metadata strategy, information architecture, audit/control requirements, and operational reporting.
Experience building frameworks for data capture, retention, lineage, taxonomy, and exception management.
Proven thought leadership and ability to challenge the status quo to drive innovation.

Responsibilities

Define and lead the data strategy and metadata strategy for the automation program.
Identify the critical data points needed to support automation oversight, operational visibility, inventory tracking, exception management, and production governance.
Partner with operations and automation teams to define how data should flow across automated and non-fully automated journeys.
Establish the business architecture and data requirements needed to ensure operators have the right information to take action when exceptions occur.
Define what data must be retained for trend reporting, audit management, control support, regulatory needs, and operational decision-making.
Partner with technology, product, and strategy teams to translate business needs into scalable data structures, governance requirements, and reporting solutions.
Develop a framework for automation inventory, run-state visibility, process telemetry, and exception traceability.
Identify gaps in existing data capture, retention, lineage, and reporting capabilities and recommend solutions.
Drive thought leadership on how data can better enable intelligent operations, future automation capabilities, and more proactive management of the production ecosystem.
Influence stakeholders across a matrixed environment and align teams around a common information strategy.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities