Digital Product Expert (Mastercam Specialist)

Phillips Corporation

2d • $80,000 - $95,000

About The Position

At Phillips Corporation, we aren’t just selling machines; we are on a mission to be the best supplier of manufacturing technology in the world by delivering legendary value. We are looking for a Digital Product Expert—a unique individual with technical expertise and a passion for administration, to take ownership of our Mastercam ecosystem. This isn’t a linear, "box-ticking" job; you will manage over a dozen independent topics simultaneously, navigating complex email threads and CRM workflows where projects can span months from start to finish. You will be the essential bridge between our sales team and our technical digital systems, ensuring that every transaction is handled with complete integrity and transparency.
You will achieve mastery of all core systems, including the Mastercam Extranet, iCentral, and various post-processor portals, while constantly looking for ways to optimize and refine our internal processes. Your day-to-day will involve providing expert pre-sales guidance to help customers select the right products, followed by the flawless execution of orders, renewals, and add-ons. Because every order is different, you will take charge of digital product distribution and manage the critical transition from temporary to permanent licenses to ensure our customers never face a service outage. Beyond software, you will even help manage hardware logistics like ordering and tracking laptops to ensure our clients have everything they need to succeed.
Phillips Corporation is a global supplier of manufacturing technology products and services primarily focused on machine tools (metalworking). We have been in business over 60 years and have grown from 2 people to over 800 globally - come grow with us!
Phillips Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Phillips Corporation is an E-verify participant.

Requirements

• Strong working knowledge of Mastercam
• Enjoy the challenge of organizing complex data, tracking licenses, and managing CRM tools
• Experience with Mills and Lathes
• Obsessed with customer satisfaction and follow-through
• Take ownership to build, refine, and optimize processes to bridge the gap between sales and technical systems
• Thrive in an environment that isn't a straight line, staying on top of multiple independent threads that can take months to complete
• Always being in learning mode, striving for virtuosity in every technical and professional interaction

Nice To Haves

• Familiarity with Mill-Turn or post-processors

Responsibilities

• Mastery of all core systems, including the Mastercam Extranet, iCentral, and various post-processor portals
• Optimize and refine our internal processes
• Provide expert pre-sales guidance to help customers select the right products
• Flawless execution of orders, renewals, and add-ons
• Take charge of digital product distribution
• Manage the critical transition from temporary to permanent licenses
• Manage hardware logistics like ordering and tracking laptops

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees