Digital Product Designer UX - Research Digital Solutions - Limited Tenure - Remote

Mayo Clinic Health System • Rochester, MN

371d • $113,131 - $169,748 • Remote

About The Position

At Mayo Clinic, we put the needs of the patient first in all that we do. It's a commitment that has propelled our organization into exciting futures. Now, we are building a new Center for Digital Health that aims to produce a state of the art integrated digital system. We want digital healthcare that's more accessible, scalable, and sustainable, and the unparalleled digital experience that we know is possible. The User Experience (UX) Designer is the core role of the Experience Design unit. They analyze, plan and sequence the interactions that a person has with software or application over time. Working with research insights from the Human-centered design process, the UX Designer listens to the needs of our patients and physicians and responds with design that delivers against our key criteria for good design at Mayo Clinic: easy, clear, useful and pleasing. Analyzes research findings and recommendations to plan and deliver Use Cases, User Journeys, User Flow Diagrams, Navigation Structures and Information Architecture in order to optimize the User Experience of our digital properties. In partnership with Product and Engineering team, shape products that advocate for user needs, delivers on business requirements, and contributes to a best-in-class seamless user experience throughout product discovery and development. Designs for browsers, responsive web, native apps, smart watches, kiosks, web-connected health monitoring devices and other consumer and health interfaces and systems. Creates and delivers Storyboards, Wireframes, Interface Modules and Pages, Prototypes and Design Specifications. Evaluates designs according to project specific and enterprise standard metrics. Understands and designs to meet WCAG 2.0 AA Accessibility Standard. Collaborates with the Experience Design team to maintain, grow, implement and refine Mayo Clinic's Digital Design Language. Facilitate Design Workshops and synthesizes divergent ideas into a cohesive Design Proposal. Provides oversight of vendors that assist with Experience Design scope of work. Provide user experience (UX) and design services as part of multidisciplinary teams working on products, projects, and work streams delivering Research systems to Mayo Clinic users through the creation, refinement, configuration, and integration of digital tools with processes and people. Products include an application focused on Research Pharmacy needs and automation enablement. Partner with the Product Manager and users to achieve optimal user experience while operating within Mayo Clinic's design standards. Continually educate on the why's and how's of best practice user experience research and design to colleagues, including Business Analysts. The work focuses on ensuring the end user needs are being met through the definition of the problem based on a rich understanding of end-user needs, operational context, and a solution's technical and operational feasibility.

Requirements

• High School diploma/GED required.
• 5-7 years' experience in Design with demonstrated impact.
• Understanding of the Human Centered Design (HCD) process.
• Working knowledge of current User Experience methods.
• Excellent visual communication skills.
• Excellent interpersonal and communication skills, including confident presentation skills.
• Ability to design on behalf of people with serious and complex medical conditions.
• Demonstrated use of an iterative design cycle method to refine products.
• Demonstrated knowledge of design tools and platforms (Adobe CS, Sketch, Figma, Mural, Invision etc.).
• Experience working in Scrum Agile methodology to define User Stories.

Nice To Haves

• Understanding of Research methodologies and practices.

Responsibilities

• Analyze research findings and recommendations to plan and deliver Use Cases, User Journeys, User Flow Diagrams, Navigation Structures and Information Architecture.
• Shape products that advocate for user needs and deliver on business requirements.
• Design for various platforms including browsers, responsive web, native apps, smart watches, kiosks, and web-connected health monitoring devices.
• Create and deliver Storyboards, Wireframes, Interface Modules and Pages, Prototypes and Design Specifications.
• Evaluate designs according to project specific and enterprise standard metrics.
• Collaborate with the Experience Design team to maintain and refine Mayo Clinic's Digital Design Language.
• Facilitate Design Workshops and synthesize divergent ideas into a cohesive Design Proposal.
• Provide oversight of vendors that assist with Experience Design scope of work.
• Work as part of multidisciplinary teams delivering Research systems to Mayo Clinic users.
• Partner with the Product Manager and users to achieve optimal user experience.
• Educate colleagues on best practice user experience research and design.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees