Digital Product Delivery Lead, Operations and Enablement

Thermo Fisher Scientific • Baltimore, MD

18h • $175,000 - $262,000 • Remote

About The Position

The PPD™ clinical research business of Thermo Fisher Scientific is a leading provider of global CRO solutions to customers in pharmaceutical, biotechnology, medical device, academic and government industries. Our Digital Solutions group is re-designing the clinical research model with purpose-built, CRO-owned technology integrated into every study. Our forward-thinking, AI-enabled solutions accelerate and optimize every phase of the clinical development journey. Position Summary The Digital Product Delivery Lead, Operations and Enablement (known internally as Executive Director, Quality Systems, band 10) will drive the evolution of our product management operating model, processes, and culture to enhance organizational effectiveness and product success. This team will design and execute a comprehensive product management transformation roadmap, develop standardized processes, frameworks, and best practices across product teams and lead change management initiatives to drive adoption of new methodologies. Additionally, the team will execute, mentor and train Agile development and best practices.

Requirements

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
• MBA / MS preferred
• Previous product management experience that provides the knowledge, skills, and abilities to perform the job (comparable to 15 years’ experience)
• Advanced Leadership skills
• Demonstrated success in designing and implementing a Product Management Operating Model
• Demonstrated success in leading multi-layer teams globally enabling an empowered environment where product teams focus on customer outcomes, not ceremony
• Excellent presentation skills with senior leaders in the organization with a clear message and enabling positive dialog for collaboration.
• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May require as-needed travel (0-25%).
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check, which includes a drug screening.

Responsibilities

• Responsible for development of the AI Digital Product Management culture including, but not limited to, standard operating procedures, artifacts (both development and updating), training, coaching/mentoring at all levels.
• Define and establish strategic direction and financial objectives for worldwide product lines consistent with overall Line of Business (LOB) strategy, Thermo Fisher mission and Clinical Research Group (CRG) direction.
• Gain cross-functional organizational alignment for strategic direction.
• Responsible for long-term strategy, annual revenue and operating performance, customer loyalty, and development of a product management team.
• Develop and implement products and features to maximize Thermo Fisher’s return from targeted markets.
• Identify customer needs/market trends and recommend/responsible for pricing strategies.
• Research competitor products and maintain competitive comparisons and evaluations.
• Gather insights to shape the direction of the product.
• Develop product profiles, competitive analysis, presentations, demos, white papers, and product updates for organizational marketing materials.
• Coordinate new idea reviews and recommendations, concept and design development, project management, and market introduction.
• Implement market segmentation strategy with marketing managers to clearly define customer’s current requirements and their future needs.
• Communicate with customers to gain feedback on user product experiences and opportunities.
• Ensure correct features are identified, taking into account customers, LOB, sales, finance, related lines of business and others.
• Prioritize and negotiate to build best possible set of features to be included and developed in the new products.
• Manage projects to develop and improve products, coordinating internal resources as well as customer input to ensure products are completed and delivered on schedule and are positioned for commercial success.
• Execute product development activities and projects through all phases.
• Create project plans, determine project teams, gather necessary resources and implement projects.
• Manage projects, report on progress and ensure successful conclusions.
• Maintain knowledge of Thermo Fisher Digital products and services as well as changes and developments in the industry affecting work activities.
• May participate in outside industry groups and forums related to business activities.
• Manage staff, assign work, monitor activities, evaluate performance and manage escalated/critical issues.
• Administer employment actions, provide coaching and guidance to staff and promote staff training and development.
• Support the development and management of department policies and procedures.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Executive