Digital Product and Innovation Intern

Santander Bank • Miami, FL

116d • $62,400 - $83,200

About The Position

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.

Requirements

• An undergraduate student/ graduate student with an expected graduation date between either December 2026 or May/June 2027.
• Area of Study: Technology, IT, Digital or related field.
• Cumulative GPA is 3.3 or above.
• Demonstrates intellectual curiosity and courage.
• Strong English communication skills both written and spoken required.
• Analytical thinkers with a strong attention to detail.
• Organized and able to manage time and multiple tasks efficiently.
• Ability to work independently on special projects.
• Ability to effectively contribute to a team environment.

Nice To Haves

• Coursework in or exposure to accounting, finance, economics, or business.
• Experience in Microsoft Office products.
• Experience in Jira.

Responsibilities

• Conduct market, technology, and competitor research to identify innovation opportunities and inform product strategy.
• Explore new fintech solutions, digital tools, and industry shifts that could influence future banking capabilities.
• Help synthesize research findings into insights and recommendations for product and innovation roadmaps.
• Support customer journey mapping and evaluation of existing experiences, making recommendations to enhance customer outcomes.
• Research emerging trends and best practices in digital experiences to inspire future journey improvements.
• Assist with documentation and writing of business requirements, including building epics and user stories in Jira.
• Support agile product processes across cross-functional teams, ensuring alignment and smooth execution.
• Contribute to quality assurance by helping test new functionalities developed by product teams.
• Support ongoing stakeholder relationships, including collaboration with Legal, Compliance, and Risk Subject Matter Experts.
• Analyze user and application data to identify friction points and recommend strategies to improve conversion and engagement.

Benefits

• Exposure to the inner workings of one of the largest financial institutions in the world.
• Working with best-in-class teams and contributing to projects that drive innovation across the organization.
• Participation in structured professional development opportunities.
• Creating connections with peers and meeting leaders across Santander.

What This Job Offers

• Career Level: Intern
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree