Digital Product Analyst II

HCA Healthcare • Nashville, TN

133d

About The Position

The Telemetry Digital Product Analyst plays a critical role in supporting the Telemetry Pod and the broader Clinical AI domain by translating business needs into actionable requirements, performing ad hoc analyses, and producing progress and outcome communication materials. This role involves gathering, organizing, and interpreting data to optimize product performance, drive user satisfaction, and ensure alignment with enterprise goals. In collaboration with Product Owners and cross-functional teams, the Analyst provides actionable insights that shape the product development lifecycle and advance HCA's Digital Transformation & Innovation (DT&I) mission: bringing innovative technology solutions to the clinical and administrative frontline to improve patient outcomes, empower clinicians with insights, and drive greater efficiency. Specifically, the Analyst plays a key role in advancing HCA's enterprise telemetry modernization strategy. The role bridges business needs, clinical workflows, and technical solutions by conducting field discovery, analyzing vendor platforms, and identifying workflow variation across facilities. Findings are translated into requirements, metrics, and decision-making frameworks that will inform the development of a unified telemetry strategy. By innovating care team processes and enabling data-driven transformation, the Telemetry Digital Product Analyst helps clinicians provide the best care possible, enhances their work experience, and contributes to HCA's Clinical AI value drivers: Improving patient safety and outcomes; Increasing efficiency of care delivery; and Maximizing the value of clinical resources.

Requirements

• Bachelors degree in Business, Healthcare, Computer Science, Economics, or related field - Required
• 3+ years' experience in healthcare analytics, digital health, or clinical operations support - Required
• Strong communication skills (written, verbal, presentation) and ability to collaborate with cross-disciplinary teams - Required

Nice To Haves

• Masters degree in a relevant field - Preferred
• Experience in telemetry, clinical monitoring, or vendor platform analysis - Preferred
• Certification in Data Analytics, Business Analytics, or related fields - Preferred
• Familiarity with Agile or Scrum methodologies - Preferred
• Training or experience in healthcare quality, patient safety, or clinical informatics - Preferred

Responsibilities

• Collect and document business and clinical requirements, translating them into user stories and technical requirements
• Lead field discovery activities, including workflow shadowing, stakeholder interviews (telemetry techs, nurses, site leaders), and documentation of workflow variation
• Support vendor ecosystem analysis, including comparative platform assessments and identification of integration and escalation gaps
• Develop data dictionaries, baseline metric packs, and site-level variation analyses
• Contribute to drafting the Telemetry Transformation Strategy, charter, business case, and discovery deliverables
• Support Product Owner in day-to-day sprint planning and backlog management
• Work with experience / UX designer to codify business processes and identify areas for improvement
• Work with experience / UX designer to reflect user acceptance criteria in user stories
• Work with adoption teams and process/experience designer to translate user feedback into feature specifications
• Work with change management personnel to define change management strategies; work with adoption and scaling teams to help coordinate scaling
• Collaborate with Nursing Operations, Nursing Informatics, Clinical Leadership, and vendor representatives to ensure broad stakeholder representation
• Partner with adoption and change management teams to translate discovery findings into adoption and scaling strategies
• Assist with material collation and analysis in preparation for product demos, quarterly business reviews, and other report-outs for the pod
• Use statistical tools and data visualization techniques to communicate insights effectively to stakeholders
• Create comprehensive documentation and presentation materials (including process flows, product feature details, and user guides or explanations)
• Collect, analyze, and interpret product performance data to identify trends, issues, and opportunities for improvement
• Quantify correlations between telemetry event failures (e.g., missed alarms, reconnection delays) and downstream patient safety outcomes (e.g., ICU transfers, RRT activations)
• Create dashboards, reports, and presentations for leadership updates, quarterly business reviews, and steering group sessions
• Maintain a library of key metrics, value models, and comparative vendor performance insights

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree