Digital Product Analyst Deposits and Onboarding

Teachers Federal Credit Union • Hauppauge, NY

72d

About The Position

The Digital Product Analyst Deposits and Onboarding supports and enhances digital deposit products and onboarding experiences across Teachers. This role is responsible for analyzing, improving, and supporting our deposit platforms, with a particular focus on the Digital Account Opening platform, ensuring seamless, compliant, and member-centric onboarding and deposit journeys.

Requirements

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field or a minimum of eight years directly related experience required
• Minimum five years' experience in digital banking or product analysis required
• Credit union, bank, or fintech with a focus on deposit products or onboarding platforms experience required
• Strong understanding of Digital Account Opening (DAO) platforms, deposit operations, and related compliance requirements required
• Techno-functional experience with both product analysis and system integration, particularly in core banking and digital channels
• Proficiency in tools such as Jira, Confluence, or other Agile product/project management tools
• Intermediate knowledge of data analysis, reporting, and basic programming or scripting for troubleshooting and querying systems
• Knowledge of key deposit functions such as KYC/identity verification, account funding (A2A), direct deposit setup, fraud prevention, and onboarding UX
• Excellent communication, problem-solving, and collaboration skills across cross-functional teams.

Nice To Haves

• Agile certification (e.g., CSPO) or experience working within Agile/Scrum frameworks preferred

Responsibilities

• Supports the strategy, analysis, and continuous improvement of digital deposit and onboarding platforms
• Collaborates with stakeholders to intake, prioritize, and document business requirements for deposit enhancements and new feature development
• Analyze data and member feedback to identify opportunities to streamline onboarding and deposit workflows across digital and mobile channels
• Monitors and troubleshoots issues across deposit-related systems; perform root cause analysis and work with cross-functional teams to implement lasting solutions.
• Oversees compliance-related checks on scheduled jobs and ensure systems remain aligned with regulatory and operational standards
• Documents standard operating procedures (SOPs), product requirements, and process flows to support ongoing maintenance and knowledge sharing
• Provides timely updates and reports on the status of product initiatives, platform performance, and key KPIs to stakeholders and leadership
• Partners with IT, vendors, and third-party platforms to ensure successful integrations, testing, and deployments of new DAO or deposit-related features
• Conducts UAT and assists with change management, training, and rollout communications for new deposit functionalities
• Stays up to date on industry trends, digital banking innovations, and evolving best practices related to account opening and deposit services
• Performs other duties as needed upon request by immediate supervisor.

Benefits

• Paid time off for vacation, personal days, and holidays
• Fully-funded pension plan
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 501-1,000 employees