Digital Pro CX Analyst
About The Position
The Data Analyst on the Digital Pro CX team is responsible for collecting, processing, and analyzing data to assess digital tool performance. This role supports data‑driven decision‑making by evaluating KPIs and synthesizing insights from multiple sources to drive continuous improvements in customer experience. In this role, you will: Align with the digital product team to define KPIs for performance tracking. Work with technology partners to collect raw data from systems. Create regular reports for stakeholders, leadership, and the Pro CX team. The Pro CX team will utilize the reports to guide strategic planning and decision‑making. Stakeholders and leaders will use reports for insights and progress tracking. Summarize analytics on performance and trends linked to goals. Recommend actions to enhance customer experience and guide strategic decisions.
Requirements
- 3+ years of digital marketing analysis experience.
- Familiar with Omni-Channel Media Measurement Frameworks (MMM, Incrementality, MTA).
- Skilled in building dashboards with LookerStudio and Power BI.
- Proficient with PowerPoint and other presentation tools.
- Clear data communicator for audiences of all expertise levels.
- Experienced in Google Analytics, Google Tag Manager, Salesforce, Retool and Oracle Cloud Solutions.
Responsibilities
- Align with the digital product team to define KPIs for performance tracking.
- Work with technology partners to collect raw data from systems.
- Create regular reports for stakeholders, leadership, and the Pro CX team.
- Summarize analytics on performance and trends linked to goals.
- Recommend actions to enhance customer experience and guide strategic decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
