Digital Payment Specialist - EFT (ACH/Wires)

Heritage Bank • Tacoma, WA

3d • $21 - $33 • Onsite

About The Position

Heritage Bank has an exciting opportunity within the Digital Payments team! This position is responsible for providing timely and accurate customer service and technical support to internal and external customers, related to Digital Services wire transfers and Automated Clearing House (ACH) processing. When performing assigned duties, ensures compliance with operational and regulatory policies, and procedures to mitigate risk. This position is Full Time; typical schedule is Monday-Friday 8:00 a.m.- 5:00 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully on-site in Tacoma, WA. Base Salary Range: Level I - $20.50 - $25.62 - $30.75 per hour Level II - $22.04 - $27.55 - $33.06 per hour Depending on qualifications and experience, Digital Payment Specialist - EFT I or II may be considered. The Role at a Glance: Research and respond to internal and external customer inquiries via email, phone or in person. Protect and maintain confidentiality with all customer financial data when handling customer requests and transactions. Process incoming and outgoing wire transfers, stop payments and returns accurately and timely. Reconcile assigned Wire and ACH general ledgers and ban control accounts in a timely and accurate manner. Acquire knowledge of departmental procedures, programs, products and services and Reg E and Dodd-Frank requirements, to ensure compliance with industry rules and regulations. Gain working knowledge of, and ensure bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities. Contributes to the success of all areas of Digital Services with willingness to share in all department responsibilities, as required or assigned.

Requirements

• High School Diploma or equivalent required.
• Level I - A minimum of 1 year recent customer service, data entry, clerical and/or office support experience, demonstrating working knowledge of general office administration practices and procedures– required.
• Level II - 2 years recent experience in bank operations, digital banking, digital payment services, and/or retail banking, which includes working knowledge and proficiency in electronic fund transfer, ACH processing and regulatory compliance in a financial services industry - required.
• Provides high level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
• Ability to provide clients with information and data, as well as gain their trust and respect while maintaining personal composure when confronted with a difficult situation and/or customer.
• Ability to escalate to next level management.
• Effective interpersonal and written/verbal communication skills with the ability to communicate technical issues over the phone, in person and via email; and ability to read, write, speak, and understand English well.
• Detail oriented with organizational, problem-solving, data review and time management skills; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met.
• Basic understanding of debit/credit relationships and negotiable instruments; general math skills to balance accounts and locate routine and non-routine mathematical errors, to process debits and credits accurately, and adhere to customer instructions.
• Ability to learn and gain an understanding and apply principles, procedures, requirements, regulations, and policies related to assigned area, as well as gain working knowledge of the Bank’s policies, procedures, products, and services.
• Unquestionable integrity in handling sensitive and confidential information required.
• Working knowledge of office administration practices and procedures.
• Basic knowledge of MS Office products (Word, Excel, Outlook), with the ability to learn and adapt to new technologies quickly.

Nice To Haves

• Coursework and/or certification in accounting; or relevant education – preferred.
• Recent experience in Digital Banking and Digital Payment Services with working knowledge and understanding of Electric Fund Transfer and ACH processing and regulatory compliance – preferred.

Responsibilities

• Research and respond to internal and external customer inquiries via email, phone or in person.
• Protect and maintain confidentiality with all customer financial data when handling customer requests and transactions.
• Process incoming and outgoing wire transfers, stop payments and returns accurately and timely.
• Reconcile assigned Wire and ACH general ledgers and ban control accounts in a timely and accurate manner.
• Acquire knowledge of departmental procedures, programs, products and services and Reg E and Dodd-Frank requirements, to ensure compliance with industry rules and regulations.
• Gain working knowledge of, and ensure bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
• Contributes to the success of all areas of Digital Services with willingness to share in all department responsibilities, as required or assigned.

Benefits

• As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy.
• Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED