Digital Pathology Application Specialist

Hamamatsu Corporation•Middlesex, NJ

1d•$74,500 - $110,000

About The Position

Hamamatsu, one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Digital Pathology Application Specialist at our Middlesex, NJ location. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology. The Digital Pathology Application Specialist provides in-house and in-field technical applications support for Hamamatsu’s current and "next generation" range of Digital Pathology products. This position supports the sales division to help achieve sales and profitability goals within an assigned territory.

Requirements

Bachelor of Science in Biology or related field
Hands-on experience with digital pathology scanners, microscopes, or similar medical imaging systems, including diagnostic and troubleshooting capabilities.
3 - 5 years of Digital Pathology experience in clinical, research, or industrial setting with a practical focus on slide scanning
2 - 3 years of Customer Support experience
1 year of Microscopy experience
Must be able to travel domestically and internationally. Typical travel is around 50 - 75%. Must have the ability to transport yourself to and from appointments.
Strong communication, presentation and teaching skills

Nice To Haves

Master of Science, Biology
PhD in biology field
Understanding of CRM systems and linking service reports to assets is a plus.
2 yrs technical support experience
2 yrs instrument trouble shooting experience
Digital Pathology experience
Sales Experience

Responsibilities

Provide technical support and training on Digital Pathology products, including troubleshooting and correct operating procedures.
Deliver in-person and remote training sessions to meet customer expectations.
Take ownership of customer issues and ensure timely resolution.
Gain proficiency in current and new Digital Pathology technologies; assist with new product introductions.
Collaborate with Marketing and Sales teams to develop educational materials and support sales objectives.
Conduct product testing, evaluations, and optimize slide scanning workflows.
Create technical content, reports, and presentations; schedule and deliver training.
Represent the company at conferences, trade shows, and seminars as a technical expert.
Build and maintain strong relationships with researchers, pathologists, and scientists.
Participate in special projects and contribute to process or product improvements.