REVELxp - Digital Operations Systems Analyst, Winston-Salem

REVELxp•Winston-Salem, NC

1d•Onsite

About The Position

REVELXP is a premier sports hospitality company that partners with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events, and exclusive ticket packages. In addition to managing fan experience offerings, REVELXP provides comprehensive hospitality solutions to its partners, encompassing event staffing, event management, premium hospitality management, and venue installations. The company is experiencing rapid growth and is seeking goal-oriented, purpose-driven, high-energy individuals to join its team. REVELXP was founded to reimagine and redefine game day by creating memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands worldwide. The company believes that sports play a powerful, community-building role in society and aims to amplify the social experience around gameday. Consequently, jobs at REVELXP offer numerous opportunities to create memorable experiences, from hospitality to operations to revenue generation. The fast-paced, fun environment fosters true partnerships with the professional sports properties they collaborate with. The REVELXP team is looking to grow with innovative self-starters who are eager to reshape fan experiences across the nation, operating along a core set of values: service, entrepreneurship, and joy. The company is specifically seeking a highly detail-oriented Digital Operations Systems Analyst to assist with managing and optimizing its ERP & digital platforms. This role is critical for ensuring seamless operations, enhancing the customer experience, and leveraging data and systems to drive sales performance. The top priorities for this role include Ecommerce Management (owning and overseeing ecommerce stores for assigned sports properties, including data management, setup, merchandising, customer experience, and reporting & analytics), Team Support and Collaboration (supporting business divisions and property-specific teams in maximizing sales and management features of digital platforms), Data Integrity and Technical Support (maintaining data integrity and ensuring seamless system connections), and Technical Systems & Integration Management (helping support connectivity between ERP, CMS, e-commerce, and marketing tools).

Requirements

Proven experience in ecommerce, digital operations, business analyst or a similar role.
Highly detail-oriented with excellent organizational and project management skills.
Intermediate level skills, or above, with Microsoft Excel.
Experience managing large amounts of data.

Nice To Haves

Basic understanding of ERP systems and their integration with ecommerce platforms.
Experience working with a variety of modern business systems including, but not limited to NetSuite, Shopify, Klaviyo, PowerBI, or complex custom websites.
Strong communication skills and ability to work collaboratively in a team environment.
Ability to meet tight deadlines that may be outside of normal work hours.

Responsibilities

Assist with setup of ecommerce events, items, and products.
Create & upload templated data into any one of our primary systems including NetSuite, Shopify and others.
Collaborate with teams and leaders to source necessary information and provide ongoing administrative management and monitoring of inventory levels.
Analyze large amounts of data to provide insight & ensure data integrity.
Ensure seamless connectivity and syncing with ERP and other necessary systems, working closely with customer data, technology, and finance teams.
Maintain integrations between the Company’s various system (e.g., ERP, CMS, e-commerce, email marketing).
Conduct regular reviews of data and error logs to resolve issues (e.g., order sync issues), including regular meetings with cross-functional teams to identify and correct problems promptly.
Troubleshoot technical issues across the digital tech stack.
Regularly review items and orders to ensure data continuity between systems.
Collaborate & train other team members on new functionality and resolving common user errors.
Support ecommerce system, providing platform and sales training to team members.
Provide technical customer service to customers, handling inbound calls and responding to inquiries.
Assist with the creation and distribution of digital client communications.
Other duties as assigned.