REVELxp - Digital Operations Systems Analyst, Winston-Salem

Revel XP LLC•Winston-Salem, NC

1h•Onsite

About The Position

REVELXP is a premier sports hospitality company that partners with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events, and exclusive ticket packages. They also provide comprehensive hospitality solutions such as event staffing, management, premium hospitality management, and venue installations. The company is rapidly growing and seeks goal-oriented, purpose-driven, high-energy individuals. REVELXP aims to reimagine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands globally, believing sports play a powerful, community-building role. Jobs at REVELXP offer numerous ways to create memorable experiences in a fast-paced, fun environment, fostering true partnerships with professional sports properties. The team looks for innovative self-starters to reshape fan experiences nationwide, operating on core values of service, entrepreneurship, and joy. The company is seeking a highly detail-oriented Digital Operations Systems Analyst to manage and optimize their ERP and digital platforms. This role is critical for ensuring seamless operations, enhancing customer experience, and leveraging data and systems to drive sales performance.

Requirements

Proven experience in ecommerce, digital operations, business analyst or a similar role.
Highly detail-oriented with excellent organizational and project management skills.
Intermediate level skills, or above, with Microsoft Excel.
Experience managing large amounts of data

Nice To Haves

Basic understanding of ERP systems and their integration with ecommerce platforms.
Experience working with a variety of modern business systems including, but not limited to NetSuite, Shopify, Klaviyo, PowerBI, or complex custom websites.
Strong communication skills and ability to work collaboratively in a team environment.
Ability to meet tight deadlines that may be outside of normal work hours.

Responsibilities

Assist with setup of ecommerce events, items, and products.
Create & upload templated data into any one of our primary systems including NetSuite, Shopify and others.
Collaborate with teams and leaders to source necessary information and provide ongoing administrative management and monitoring of inventory levels.
Analyze large amounts of data to provide insight & ensure data integrity.
Ensure seamless connectivity and syncing with ERP and other necessary systems, working closely with customer data, technology, and finance teams.
Maintain integrations between the Company’s various system (e.g., ERP, CMS, e-commerce, email marketing).
Conduct regular reviews of data and error logs to resolve issues (e.g., order sync issues), including regular meetings with cross-functional teams to identify and correct problems promptly.
Troubleshoot technical issues across the digital tech stack.
Regularly review items and orders to ensure data continuity between systems.
Collaborate & train other team members on new functionality and resolving common user errors.
Support ecommerce system, providing platform and sales training to team members.
Provide technical customer service to customers, handling inbound calls and responding to inquiries.
Assist with the creation and distribution of digital client communications.
Other duties as assigned.