Digital Operations Support Intern

Richemont • Grand Prairie, LA

1d

About The Position

As a Digital Operations Support Intern, you will contribute to the smooth and efficient operation of our eCommerce and Client Relations Center (CRC) processes, systems, and functionalities. This role offers a valuable opportunity to assist with optimizing processes, driving automation, managing knowledge, and supporting digital product operations, gaining practical experience in a dynamic environment.

Requirements

• Currently enrolled in an accredited university or college program, pursuing a degree
• Technologically proficient with strong computer skills, including [Salesforce Commerce Cloud, SAP ERP, Shopify, WooCommerce or other eCom platforms, Microsoft Office Suite including SharePoint, PowerPoint and Excel.
• Exceptional written and verbal communication abilities, with a keen eye for detail.
• An innovative and proactive thinker, thriving in a dynamic, fast-paced environment.
• A collaborative team player, eager to contribute, empower others, and achieve collective success.
• Highly energetic and enthusiastic about supporting diverse projects and initiatives.
• Available to commit to a full-time schedule throughout the entire duration of our Summer Internship Program from June 1st to August 7th.
• Legally authorized to work in the United States. Please note: International students must possess a current work visa; Richemont North America does not sponsor work visas for summer internships.
• Must be 18 years of age or older by the start of the program.

Responsibilities

• Contribute to a project delivery of our digital tools
• Lead the development and documentation of clear and comprehensive processes and procedures for Knowledge and Change Management, leveraging Microsoft Office Suite (SharePoint, PowerPoint, Excel) to ensure clarity and accessibility for the team.
• Support project managers in the coordination, tracking, and timely delivery of tasks related to digital tool development and deployment, ensuring smooth project progression.
• Actively participate in User Acceptance Testing (UAT) phases for new digital tools, including executing test cases, documenting findings, reporting defects, and validating functionalities to ensure quality releases.
• Support the Digital Operations Manager in executing the eCommerce Order Management Process, which may involve researching open order gaps, communicating effectively with cross-functional teams, and contributing to initiatives focused on fulfilling orders to meet our client delivery promise.
• Collaborate with Digital Operations Specialists on UAT planning for eCommerce functionalities, contributing to the development of test strategies, scenarios, and data preparation.
• Support the Digital Operations Sr. Manager in developing the business case for the Client Delivery Promise Study, which includes gathering relevant data, conducting preliminary analysis, and assisting with presentation preparation.

Benefits

• A stimulating and competitive work environment, surrounded by passionate professionals dedicated to excellence.
• The opportunity to gain invaluable insights into the luxury goods industry, laying a strong foundation for your future career.
• Benefit from a dedicated Mentor, a subject matter expert and leader, who will guide your immersion and ensure a rich, supportive learning experience.
• This is a paid internship, offering competitive compensation.
• Compensation: $20/hourly.
• Please note: Interns are responsible for their own housing and travel arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed