Digital Operations Specialist

NBCUniversal • Universal City, CA

358d • $55,000 - $58,000

About The Position

As a Digital Operations Specialist, you will be responsible for working with NBC Local Product and Tech teams for Ad Operations QA of video web, mobile web, app and OTT products. You will also work with account teams to gather all digital campaign media assets and executing all campaigns in the ad servers. The Sales Operations team works side-by-side with the planning and sales team to ensure that advertising campaigns run smoothly and exceed client expectations. We are looking for a detail oriented, technically savvy, problem solver with superior customer service skills and leadership qualities to join our team today.

Requirements

• Bachelor's degree or equivalent experience is required
• 1+ year of experience in Sales Operations

Nice To Haves

• Strong understanding of online video/display advertising and ad serving
• Excellent client relationship & interpersonal skills
• Prior experience trafficking in an ad server (DoubleClick DFP Premium, FreeWheel)
• Familiarity with a front end order management system preferred
• Fluency in the language of digital media: impressions, CTR, CPMs, eCPMs, etc.
• Fluency in the language of online measurement: uniques, pageviews, visits, referrers, etc.
• Proficiency in the Microsoft Office Suite (Outlook, PowerPoint, Excel (including formulas))
• Basic knowledge of HTML and ActionScript
• Knowledge of ad serving specs such as VAST and VPAID
• Experience taking screenshots, cropping, and basic image editing
• Keen problem-solving and troubleshooting abilities
• Strong verbal/written communication skills and the ability to prioritize tasks
• Must be detail-oriented and have the ability to thrive in a fast paced environment

Responsibilities

• Troubleshoot any ad serving issues that arise and work with internal and external key stakeholders to resolve
• Train, support and manage communication with external and internal teams and serve as the technical experts of our systems (Google Ad Manager, FreeWheel, and Operative One)
• Prior to releases, review and signoff on all elements of ad digital products and the ad serving technology stack as needed
• Gathering of all digital campaign media assets
• Ensuring media is delivered to published specifications and lead time
• Processing of all first party hosted creative and the hand of all assets to our various internal sales ops team
• Direct interaction with Digital Media Advertising Sales Team and Clients to ensure campaign fulfillment
• Trafficking all campaign elements in our DFP Premium and Freewheel ad servers
• Interact with sales marketing/site leaders to schedule campaigns for calendar-based sponsorships and events
• Functional knowledge on trafficking campaigns in DFP Premium, FreeWheel, Operative
• Must be able to pull third and first party reporting
• Must be self-motivated and able to work independently as well as part of Ad Operations team
• Experience handling large volume of emails and multiple ongoing campaigns
• Must be organized and detail oriented with great attention to accuracy
• Work closely with sales, inventory management, marketing and product development teams to review, resolve and respond to each inbound request
• Provide ad operational support to our 12 NBC Local Stations, 23 Telemundo Local Stations and 3 RSNs stations

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Variety of other discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees