Digital Operations Manager, UPM

UNITY SCHOOL OF CHRISTIANITY • Unity Village, MO

80d

About The Position

Seeking an experienced and compassionate Manager to co-lead and oversee the digital operations within the Unity Prayer Ministry. UPM is a global prayer ministry that offers spiritual support and resources to individuals seeking prayer. This position works in partnership with the UPM leadership team and is responsible for overseeing and optimizing all digital communication channels within UPM, while maintaining the high standards of service in alignment with organizational expectations and the Unity tradition of 24/7 affirmative prayer support. This role combines strategic oversight with hands-on operational management to ensure seamless, high-quality digital interactions for constituents.

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• Proven experience in contact center management and proficiency in using contact center technologies.
• Competence with digital communication platforms.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Exceptional communication and interpersonal skills.
• Demonstrated leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Understanding of Unity’s spiritual principles and an ability to provide affirmative prayer support and guidance.
• Commitment to personal growth and spiritual development.
• Advanced proficiency with MS Office Suite: Word, Excel, Outlook, PowerPoint, and Teams.
• Competence in using and troubleshooting computer, device applications, and social media platforms.

Responsibilities

• Oversee the day-to-day operations of all digital communication channels and processes.
• Monitor real-time performance and other key performance indicators to optimize resource allocation and meet service targets.
• Ensure service level agreements (SLAs) are met, ensuring seamless delivery of affirmative prayer to all constituents.
• Lead, train, and mentor a diverse team of prayer associates.
• Provide ongoing coaching to ensure high performance, empathy, and adherence to service standards.
• Analyze key performance indicators (KPIs) for digital channels, such as response time, resolution rate, and customer satisfaction scores.
• Act as a subject matter expert for all digital engagement platforms and tools.
• Support development and implementation of a digital operations strategy aligned with overall business goals.
• Exercise excellent interpersonal, problem-solving, communication and leadership skills.
• Maintain a deep understanding of the principles and teachings of Unity to guide decision making.
• Foster an environment of inclusivity, respect, and understanding.
• Regular and reliable attendance at the worksite, hybrid, or work from home.
• Adhere to all company and departmental policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees