Digital Operations Integration Associate

JPMorgan Chase • Wilmington, DE

99d

About The Position

Join the team that enhances customer journeys and drives operational efficiencies at JPMorganChase. As a Digital Operations Integration Associate within JPMorganChase, you will support initiatives that integrate digital solutions with the Consumer and Community Banking (CCB) Operations Digital Champion team, ensuring that our customer experiences are seamless and frictionless across all channels. You will collaborate with cross-functional teams to identify opportunities for operational efficiencies, implementing solutions that improve customer satisfaction and drive strategic growth. Your ability to track and analyze key success metrics will provide valuable insights that inform strategic decisions and promote data-driven decision-making. By partnering with stakeholders, you will ensure that our digital initiatives align with business objectives and customer needs, contributing to a culture of collaboration and continuous improvement. Your role will be crucial in supporting the integration of digital solutions, optimizing processes, and enhancing the overall customer experience.

Requirements

• 3+ years of experience in digital operations, strategy, or a related field.
• Strong analytical and problem-solving skills, with the ability to drive actionable insights.
• Excellent communication and collaboration skills, with experience working in a matrixed organization.
• Proven ability to manage multiple initiatives and prioritize tasks effectively.

Nice To Haves

• Experience in financial services or a similar industry.

Responsibilities

• Support the integration of digital solutions with CCB Operations, enhancing customer journeys and reducing friction.
• Collaborate with cross-functional teams to identify opportunities for operational efficiencies and implement solutions.
• Assist in tracking and analyzing key success metrics, providing insights to inform strategic decisions.
• Partner with stakeholders to ensure alignment of digital initiatives with business objectives and customer needs.
• Contribute to a culture of collaboration and continuous improvement, promoting data-driven decision-making.

What This Job Offers

• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities