Pappa's Restaurant-posted 4 months ago
Houston, TX
5,001-10,000 employees
Food Services and Drinking Places

The Digital Operations Coordinator plays a vital role in supporting operational efficiency by managing digital tools, streamlining workflows, and improving business processes. This role focuses on ensuring day-to-day operations run smoothly through effective use of technology and digital systems. The ideal candidate combines strong organizational skills with technical know-how, creative problem-solving, and a proactive approach to improving how teams work.

  • Maintain and support Microsoft 365 tools (SharePoint, Teams, OneDrive, Excel) used by operations and content teams
  • Manage file structures, user permissions, and digital documentation workflows
  • Assist in the upkeep of content hubs, shared drives, and other operational platforms
  • Coordinate periodic updates and cleanup of reference content sources
  • Identify inefficiencies in current operational workflows and recommend digital solutions
  • Support rollouts of new tools, systems, or digital forms/processes within the operations team
  • Track feedback and adoption to ensure continued effectiveness of implemented tools
  • Design and produce visually clear internal content such as reference guides, newsletters, job aids, and templates using Canva, Adobe Creative Suite, or Microsoft Publisher
  • Ensure digital content is up-to-date, organized, and accessible across platforms
  • Develop user-friendly SOPs, reference materials, and system 'how-tos'
  • Train staff on how to use operational platforms and tools efficiently
  • Serve as a point of contact for operational questions related to system use and digital workflows
  • Support the Reference Content Manager in coordinating digital content initiatives
  • Assist in managing project timelines, communication plans, and task follow-ups for cross-functional efforts involving operational tools
  • Ensure all stakeholders are informed and supported throughout rollout phases
  • Advanced proficiency in Microsoft 365 (especially SharePoint, Teams, Excel, OneDrive)
  • Experience managing file systems, document permissions, and shared content libraries
  • Familiarity with basic web content updates (HTML/CSS or WordPress a plus, not required)
  • Experience with digital design tools (e.g., Canva, Adobe Creative Suite, or Publisher)
  • Proven ability to support operational projects with tools, training, and documentation
  • Experience working in an Operations, Administrative, or Project Coordination role
  • Exposure to process improvement tools or workflow automation platforms (e.g., Smartsheet, Power Automate)
  • Ability to communicate technical concepts clearly to non-technical users
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