Digital Operations & AI Program Manager

Interactive Strategies•Washington, DC

4d•$80,000 - $95,000•Hybrid

About The Position

At Interactive Strategies, we believe AI is about to fundamentally change how nonprofits and associations create impact, and we're helping lead that shift. We work with some of the country's most recognized mission-driven organizations to put AI to work in ways that are practical, responsible, and real. We're looking for a Digital Operations & AI Program Manager to help us implement, scale, and deliver on the AI innovation already underway. This is a first-of-its-kind role at the agency, one that sits at the intersection of operational excellence and AI innovation. You'll work with our AI innovation team – comprised of strategists, designers, marketers and technologists – to help shape how we adopt and scale AI across the organization and for our clients. You’ll also help keep people, projects, and platforms running smoothly. If you get genuine satisfaction from clean systems and organized timelines and you're energized by the practical possibilities of AI, we'd love to talk.

Requirements

You’re organized, proactive, and love helping others stay on track
You can shift comfortably between tactical execution and higher-level coordination, sometimes in the same afternoon
You communicate clearly and know how to get to the point — kindly
You notice the small details without losing sight of the big picture
You love clean systems and are always looking for ways to improve how things work
You’re genuinely curious about AI — not just the hype, but the practical applications that make teams more effective
You're skilled at influencing across teams and functions, earning trust and alignment without relying on formal authority
You’re a smart, analytical thinker who can connect data to decisions
You’re comfortable operating with ambiguity and building structure where there isn’t any yet
You’re able to pick up and adapt to new technologies quickly
You’re energized by variety — no two weeks looking exactly the same doesn’t stress you out, it motivates you
3+ years of experience in operations, project management, or program coordination — digital agency or consulting background a plus; we’re open to exceptional candidates a few years out who can demonstrate the PM maturity this role requires
Strong analytical thinking and expertise in working with data, spreadsheets, and operational reporting
Familiarity with platforms like HubSpot, Teamwork, and Slack
Hands-on experience with AI tools such as ChatGPT or Claude, and genuine curiosity about applying them to real operational problems
Comfortable owning tasks and small projects independently, meeting deadlines, and working across teams without heavy direction
Strong written communication and the ability to present ideas clearly to both peers and leadership

Nice To Haves

Experience with or interest in workflow automation tools such as n8n is a strong plus
Experience building or improving internal processes, documentation, or operational systems is a plus
Familiarity with prompt engineering, AI program management, or AI tool evaluation is a plus — but we’re happy to help develop this

Responsibilities

Support weekly resource planning by auditing data, flagging capacity gaps, and coordinating staffing adjustments
Maintain clean, reliable operational data in HubSpot and Teamwork, ensuring accuracy across project timelines, time tracking, and pipeline data
Coordinate with vendors, track contracts, and support administrative and cross-functional operational requests
Provide project management on internal initiatives, company goals, and rolling out client-wide programs
Support process improvement initiatives and facilitate retrospectives for web redesigns and marketing campaigns; document and track improvement actions
Assist project managers with day-to-day ops needs as they arise
Help systematize forecasting inputs and PM opportunity reporting to improve revenue predictability
Work closely with our Lead Strategist, AI & Innovation, to manage the agency’s AI intake and prioritization process — keeping initiatives scoped, tracked, and moving forward with clear ownership and defined outcomes
Help evolve the agency’s AI roadmap as priorities and capabilities shift, ensuring alignment with operational and client service goals
Manage end-to-end project management of AI initiatives, including budgeting, resourcing, timelines, and stakeholder accountability
Keep the agency’s AI knowledge base current and useful — tools, initiatives, and learnings organized and accessible across teams
Coordinate and facilitate the agency’s AI working group and related stakeholder meetings, including agenda development, status tracking, and cross-team communication
Evolve repeatable frameworks for operationalizing AI solutions across internal workflows and client-facing services
Partner with strategy, development, UX, and account services teams to keep AI initiatives connected to broader agency and client priorities
Support the development of AI-enabled service offerings, helping translate capabilities into scalable, client-ready solutions