Digital Navigator

Queens University Of Charlotte • Charlotte, NC

379d

About The Position

The Digital Navigator at Queens University of Charlotte is responsible for providing individualized assistance to community members seeking affordable home internet services, devices, and digital skills coaching. This role involves engaging with residents through various communication methods and participating in community outreach events. The position operates in a hybrid environment and is grant-funded until January 23, 2026.

Requirements

• 1-3 years of customer-oriented job experience.
• 1-3 years of experience in nonprofit or educational organizations.
• Bachelor's degree or equivalent combination of education and experience.
• Experience using CRM software, Microsoft Office, and SharePoint.
• Fluency in Spanish is highly valued.
• Excellent communication skills and ability to establish trust with diverse clients.

Nice To Haves

• Experience with HubSpot CRM software.
• Creative problem-solving skills.
• Ability to handle stressful situations positively.

Responsibilities

• Receive, return, or initiate contact with residents seeking assistance.
• Discuss residents' home internet access needs and current digital skills.
• Advise clients on free or affordable home internet service options and assist with applications.
• Coach clients on using home internet services effectively.
• Facilitate small group learning sessions on basic technological concepts.
• Track client progress and maintain accurate records using HubSpot CRM.
• Participate in community meetings and outreach events.

Benefits

• Paid parental leave
• Health savings account
• AD&D insurance
• Partner benefits
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Vision insurance
• 403(b) retirement plan
• Life insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree