Digital Navigator Specialist
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About The Position
The Digital Navigator Specialist plays an essential role in the Office of Innovation and Technology supporting Philadelphia residents with accessing and using technology. The Digital Navigator Specialist is a trusted digital support staff and acts as a subject matter expert (SME) on technology benefit programs for Philadelphia residents. The Digital Navigator provides individualized or small group assistance via phone, in-person, text, chat or other methods to those who need affordable home internet service, affordable internet-capable devices, and/or coaching and training in baseline and intermediate digital skills in order to become effective home internet users. The Digital Navigator Specialist establishes, maintains, and shares current information with community partners and clients to ensure residents are aware of available services. The Digital Navigator Specialist is committed to serving any resident of Philadelphia, ensuring that anyone in the community who needs access to these services can get it.
