Digital Navigator: Community Support Specialist

Americorps•Buffalo, NY

54d

About The Position

The Digital Navigator offers personalized, one-on-one technology assistance to community members who need help. This support includes guiding individuals in navigating the Internet and teaching them essential digital skills for using computers and mobile devices. As a Community Support Specialist, this navigator will provide ongoing assistance, focusing on more specific technological needs, such as completing multi-step online applications and form submissions. The Tech360 Program aims to ensure community members receive on-demand tech support, relevant information to secure access to internet services and computer devices, and the opportunity to build foundational digital skills. AmeriCorps members are crucial personnel needed to fulfill the goals of Mission: Ignite's programs, blending volunteer efforts with identified organizational goals to serve as part of the Mission: Ignite team. As ambassadors for the mission and as part of the Mission: Ignite team, AmeriCorps members will participate in professional development and training opportunities, learning various applicable skill sets that may be useful in future careers. The members will also participate in volunteer opportunities as part of AmeriCorps cohorts and develop a network of mission-minded people in the local region.

Requirements

Education

Responsibilities

Provide one-on-one assistance to community members by answering technology-related questions and providing referrals to services that may meet their device, Internet access, and/or digital skills training needs
Data collection, which will include taking down and providing accurate information about community members
Maintain communication among Mission: Ignite staff, the site supervisor, and Tech360 Program clients, including community members and volunteers.
Collaborate with Mission: Ignite and site supervisor to promote the Tech360 Program
Be ready to facilitate conversations with the public about digital literacy, the Tech360 Programs, and any other site-specific information and activities that would benefit said community members.
Provide Mission: Ignite with clear and concise documentation of all Digital Navigation sessions held with clients
Support other departments and program staff as necessary, ensuring alignment with their duties and responsibilities associated with Tech360