Digital Merchandising Specialist

Pacific Sunwear•Anaheim, CA

65d•Onsite

About The Position

The Digital Merchandising Specialist owns the execution of all digital promotions, coupon code setup, and product launch readiness across Pacsun.com. This role requires deep working knowledge of Salesforce, high attention to detail, and excellent project coordination skills. You will serve as a critical connector between merchandising, planning, marketing, supply chain, and IT, ensuring every campaign and product launch goes live without a hitch! This is not just a support role-it's a central operations hub for our digital business. It is important for this role to stay organized, act fast, and keep a clear line of communication across teams to prevent delays and solve issues before they escalate.

Requirements

Bachelor's degree in Business, Marketing, Merchandising or related field.
3-5 years in eCommerce, site operations, or digital merchandising-retail strongly preferred.
Strong Salesforce knowledge and ability to troubleshoot within complex systems.
Excellent communication and cross-functional collaboration skills.
Highly organized, detail-oriented, and thrives in a fast-paced environment.
Strong proficiency in Excel/Google Sheets; dashboard/reporting tools (e.g., Looker) a plus.
Self-starter with the confidence to ask questions, own tasks, and push for clarity.
Occasional weekend support may be required, particularly during peak periods such as Black Friday and Cyber Monday.

Responsibilities

Set up and QA all promotional campaigns (e.g., Flash Sales, Holiday Events, App Exclusives).
Manage all coupon code configurations via Salesforce, including CRM and loyalty codes.
Maintain the promo and task calendars to ensure on-time execution.
Partner with IT to troubleshoot any Salesforce or promo configuration issues.
Implement and maintain PDP features like promo messaging and flash sale timers.
Ensure all products go live on time with correct categorization and copy.
Track launch products in coordination with buying, planning, and supply chain teams.
Attend weekly supply chain meetings to align on launch timing and readiness.
Manage setup across seasonal product drops and ensure visibility for all site updates
Own weekly sample product tracker reports and "go-live" communications.
Compile recaps of promotion and launch performance.
Support creation of product launch tools (e.g., swatch and markup docs for marketing and creative).
Act as the go-to for launch and promotion status across the business.
Collaborate daily with marketing, merchandising, and creative to align priorities.
Partner with IT to raise issues, follow through on fixes, and ensure smooth execution.