Digital Member Center Agent I

Ignite Credit Union•Portage, MI

About The Position

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you! Digital Member Center Agent I — Help members, anywhere they are. We’re looking for a Digital Member Center Agent I who enjoys helping people, solving problems, and using technology to deliver exceptional service. The Digital Member Center Agent I supports members and potential members through phone, email, video, and other digital channels while promoting digital adoption and meeting performance goals.

Requirements

High school diploma or GED
1–3 years of customer service or related experience (financial services preferred)
Strong communication skills, including on-camera professionalism
Comfortable using multiple systems and digital tools
Self-motivated, goal-driven, and eager to exceed expectations

Responsibilities

Provide member and potential member support through phone, email, video, and other digital channels
Complete daily transactions, answer questions, and resolve issues using a one-stop resolution approach
Troubleshoot card and bill payment concerns
Identify needs and recommend Credit Union products and services that improve member engagement
Safeguard member information through strong verification, confidentiality, and fraud awareness
Support member communications (welcome packets, birthday letters, loan letters) and participate in community events

Benefits

Bi-weekly 401(k) Match and Profit Sharing
Education reimbursement
Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
Full Medical, Dental, Vision, and Prescription Insurance coverage
Health Savings Account with bi-weekly Employer Contributions
Employer Paid Life Insurance
Employer-paid Short and Long Term Disability coverage
Pet Insurance
Health Advocacy Support
Generous Paid Time Off
12 Paid Holidays
Employee Assistance Programs
Monthly commissions and incentives
Employee Appreciation Events
Community Volunteering Opportunities
Performance and Discretionary Bonuses
Employee Discount Program for travel, shopping, restaurants, etc.
… and more